A skincare products company in Malaysia is seeking a Customer Relationship Management Executive. The ideal candidate will assist in developing strategies to enhance customer engagement and retention. Responsibilities include managing the CRM database, executing marketing campaigns, and analyzing performance metrics. Candidates should have a Bachelor's degree and experience in CRM or digital marketing roles. A strong analytical mindset and excellent communication skills are essential for success in this role.
Prestations
Competitive salary and benefits package
Opportunity for growth and advancement
Training provided
Lunch provided
EPF (KWSP) & SOCSO provided
Qualifications
Proven experience in CRM, digital marketing, or customer engagement roles (1–3 years preferred).
Familiarity with CRM software and marketing automation tools.
Bonus: Experience in e-commerce, FMCG, skincare, or baby/kids products industry.
Responsabilités
Assist in developing and implementing CRM strategies.
Maintain and update the CRM database for accuracy.
Monitor and analyze campaign performance and KPIs.
Map out customer journeys and identify opportunities.
Work closely with marketing, sales, and customer service teams.
Use CRM platforms to manage campaigns.
Connaissances
CRM strategy development
Analytical skills
Communication skills
Project management
Creative thinking
Formation
Bachelor's degree in Marketing, Business, Communication, or related field
Outils
HubSpot
Salesforce
Zoho
Klaviyo
Description du poste
A skincare products company in Malaysia is seeking a Customer Relationship Management Executive. The ideal candidate will assist in developing strategies to enhance customer engagement and retention. Responsibilities include managing the CRM database, executing marketing campaigns, and analyzing performance metrics. Candidates should have a Bachelor's degree and experience in CRM or digital marketing roles. A strong analytical mindset and excellent communication skills are essential for success in this role.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.