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BPO Call Centre - Customer Service Representative
Résumé du poste
A leading BPO firm in Kuala Lumpur is seeking a Customer Service Representative to handle billing and utilities queries. Ideal candidates should be bilingual in Mandarin and English, have at least one year of customer service experience, and strong Microsoft Office skills. This role offers a salary of RM2,800 - RM3,400 per month and involves working rotational shifts.
Qualifications
- At least 1-year experience in customer service.
- Preference for candidates with Call Centre experience.
- Excellent English proficiency in spoken and written form.
Responsabilités
- Attend to customer's billing and utilities related queries.
- Communicate through calls and emails.
Connaissances
BPO CALL CENTRE - Customer service representative
Bilingual candidates in Mandarin & English will be given priority.
Job scope: To attend to customer's billing & utilities related queries and requests.
Channels: Calls & emails
Requirements:
With at least 1-year of experience in customer service.
Preference for candidates with Call Centre experience – Voice & Non-Voice.
Excellent English proficiency (Spoken & Written).
Proficient in Microsoft office.
Swift typing skills.
Location:
Training: Taman Bukit Indah/Taman Molek branch
Office/working location: Taman Molek
Working Hours:
Monday-Friday: 8 AM – 5 PM/ 8:30 AM – 5:30 PM / 9 AM – 6 PM (Rotational Shifts)
Alternate Saturdays/Sundays: 9AM – 1 PM
Holidays based on Singapore Public Holidays
Remuneration
Salary: RM2,800.00 - RM3,000.00 per month (English)
Salary: RM3,100.00 - RM3,400.00 per month (Bilingual English & Mandarin)
Probation period: Minimum 3 months’ probation.
KPI incentive upon completion of probation and confirmation: Up to RM300 KPI Incentive
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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