A leading health sciences company in Kuala Lumpur is seeking a passionate customer support associate to engage with clients and assist in converting leads. This role involves understanding customer needs, providing product recommendations, and utilizing tools like Gorgias and Slack. The ideal candidate will have a sales-driven mindset, strong communication skills, and be fluent in English, with knowledge of Cantonese and Mandarin being a plus.
Qualifikationen
Demonstrated experience in a pre-sales or sales support role, preferably in eCommerce.
Fluency in English required, Cantonese and Mandarin a bonus.
Prior experience in Amazon, TikTok, or messaging tools for sales and customer support.
Aufgaben
Identify customer needs and suggest product offerings to convert prospects.
Follow up on pre-sales inquiries to build rapport with customers.
Use internal systems to support customers through chat and email.
Kenntnisse
Sales-driven mindset
Problem-solving skills
Strong communication skills
Emotional intelligence
Tools
Gorgias
Google Sheets
Slack
Jobbeschreibung
A leading health sciences company in Kuala Lumpur is seeking a passionate customer support associate to engage with clients and assist in converting leads. This role involves understanding customer needs, providing product recommendations, and utilizing tools like Gorgias and Slack. The ideal candidate will have a sales-driven mindset, strong communication skills, and be fluent in English, with knowledge of Cantonese and Mandarin being a plus.
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