lavori in località Klang (Malaysia)

The Coffee Bean & Tea Leaf – Nusajaya, Johor

Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.

Ability to work in a fast‑paced environment while maintaining attention to detail and quality.

Excellent communication and interpersonal skills.

Ability to work well both independently and as part of a team.

Flexibility to work various shifts, including weekends and holidays.

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast‑paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast‑paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

• Be a World‑Class Barista (& Tearista!) serving our amazing customers. You bring the passion, we provide the training, and you share the best specialty coffee & tea with the customer.
• Guide customers through their coffee & tea experience from beginning to end providing exceptional customer service.
• Serve a full range of products from our famous beverages to delicious food and beautiful merchandise.
• Create meaningful moments - Share your knowledge, our heritage, and our sustainability practices with customers.
• Handle cash transactions honestly, efficiently, and accurately.
• Care about the safety & health of our Brew Crew and customers.
• Take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.

• 1. Sales and Customers Service
  • Handles cash transactions honestly, efficiently, and accurately.
  • Assists in the supervision of the profitable café.
  • Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
  • Maintains an efficient, friendly service standard at all time.
  • Politely answers the telephone and customer questions.
  • Responds proactively to prevent and resolve customer service situations.
  • Handles all drink and food items during preparation safely.
  • Sells and serves baked goods and miscellaneous food items to customers.
  • Verbally receives and calls back customer orders in a friendly manner.

  So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion.

• 2. Store Operations
  • Completes daily report as assigned.
  • Informs the Café Manager / Assistant Manager of any operational inconsistencies.
  • Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
  • Orders baked goods, coffee and supplies when needed.
  • Performs opening and closing duties.
  • Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
  • Reports potential safety hazards to Café Manager / Assistant Manager.
  • Restocks shelves when necessary.
  • Cleans the bar area, floor, grinders, take out trash, etc routinely.
  • Takes bank deposit to the bank and brings change back if necessary.

  So as to create an environment conducive for attaining monthly sales targets.

• 3. Employee Development
  • Assists in the training of new employees.
  • Delegates duties to Brew Crews as necessary.
  • Leads by example.
  • Motivates crews to maintain and serve consistent quality products every time.
  • Perpetuates Company philosophy and culture.
  • Schedules breaks as necessary.

  So as to develop and motivate our employees.

• 4. Product Knowledge
  • Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
  • Maintains the highest quality, consistent product standards.
  • Oversees drink‑making and ensuring that only consistent quality drinks and products are served.
  • Strictly adheres to and enforcing SOPs on all drink and gourmet items.

  So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

• 5. Store Presentation
  • Follows guidelines on music.
  • Keeps all tables cleared of trays and used utensil or cups.
  • Keeps all floors dry & free of litter.
  • Maintains a clean, well‑merchandised café.

  So as to provide a warm and inviting environment in which our customers can enjoy their world‑class of coffee and tea.

• World Class training in our Malaysia Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career Journey with Individual Development Plans
• Flexible working hours
• Medical benefits
• F*RIENDLINESS – We go above and beyond in everything we do. Friendliness and customer‑centricity is embedded in our culture.
• RESPECT – We are inclusive and honour each other’s values, opinions, and diversity.
• OWNERSHIP – We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK – As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY – We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.