Senior Global Operations Officer

Standard Chartered Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job description

Strategy

Exhibit qualities which demonstrate the group’s strategy.

To treat Customer’s with Human touch and understand the importance at every business stage and inculcate this aspect in reporting Staff.

To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.

Business

To establish and maintain a close working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.

To be aware of the business targets and ensure compliance.

To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis.

Manage the Trade Assets & Contingent which is Risk participated with investor (other bank/insurer) and ensure SLA and TAT are met.

Manage Limit Allocated by the Investor and ensure there is no breach.

Review of various reports to internal and external stakeholder on the portfolio handled.

Expert level in understand the Risk attached to each trade product and advise Stakeholders in case it is not covered by the portfolio.

Processes

To ensure that all transactions are accurately checked, processed and released in compliance with statutory regulatory and internal operational instructions.

To effectively monitor and ensure deals are being released as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified.

To monitor and ensure transactions are handled with in the allocated approved limits at all times, on a continual basis, and this is reviewed periodically.

Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.

• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and escalate any unusual/complex transaction on the AML aspect to the AML advisors.

People & Talent

To ensure Staff in the team are being utilized to their optimum levels and derive maximum output. To ensure proper planning of Staffing for seamless service delivery.

To ensure planned leaves and enough back-ups created for seamless business delivery.