Team Lead & Product Sales Specialist

Standard Chartered; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services provider in Johor Bahru seeks a Team Lead, Product Sales Specialist to lead Life Insurance sales. Responsibilities include guiding a sales team, ensuring compliance with processes, and fostering an ethical culture. Ideal candidates will have proven leadership experience in banking or financial services, understand insurance products, and possess excellent communication skills. This role offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in a leadership role within the banking or financial services industry.
• Strong understanding of insurance products and sales processes.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Lead the IS team in daily sales activities to meet targets.
• Supervise team members for compliance and ethical sales.
• Support sales planning and execution for various banking segments.

Skills

Leadership

Communication

Interpersonal skills

Collaboration

Ethical sales practices

Job description

Job Summary

As a Standard Chartered Team Lead, Product Sales Specialist, you’ll be responsible for leading Life Insurance within the Direct Closure & referral space by building a sustainable business model across ARM segments.

About Wealth and Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Key Responsibilities

Strategy

Contribute to and support the Bank’s and Department’s vision, business model, strategies, and growth plans.

Business

• Lead the IS team in daily sales activities, ensuring sales targets are met while safeguarding client’s interests and ensuring positive client experience.
• Supervise IS team members to ensure ethical and professional sales behaviours and practices, as well as complete and compliant transaction documentation.
• Support Affluent Distribution, Business Banking, and Personal Banking in sales activity planning and execution, issue resolution, and insurance sales growth.
• Work closely with stakeholders and Insurance Service Providers (ISP) to ensure sales and service quality align with the Bank’s standards.
• Assist in client inquiries, complaint handling, and problem resolution.

Processes

• Oversee and guide the IS team in sales closures, proper documentation, exceptional approvals, and post-trade callbacks to protect both the customer’s and the Bank’s interests.
• Ensure the team fully understands and adheres to the latest sales process guidelines.

People & Talent

• Lead by example, fostering an ethical sales culture and strong valued behaviours.
• Hire, mentor, coach, and train IS team members for personal development and skills enhancement.
• Retain valuable talent and establish succession plans.

Qualifications

• Proven experience in a leadership role within the banking or financial services industry.
• Strong understanding of insurance products and sales processes.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with various stakeholders and drive team performance.
• Commitment to ethical sales practices and customer service excellence.