Jobs at Hsbc in Malaysia

Wealth and Personal Banking is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer‑centric propositions and innovative and efficient distribution channels.

The Client Lifecycle Management (CLM) team sits in the first line of defense and evaluates the quality of the client information gathered and consolidated for the client onboarding, customer due diligence (CDD) and KYC for private banking and high‑net‑worth clients. Our objective is to centralize key FCC knowledge in one team to better support the front office with consistency and quality of client data, at the onboarding and throughout the client lifecycle.

The CLM Specialist role will proactively engage with their designated RM/CSE team, providing advice and support throughout the customer pre‑onboarding, onboarding and periodic reviews process with regards to CDD policy implementation.

• Guide the RM’s/CSE’s/RO’s in identifying and documenting the information required to satisfy the Bank’s KYC due diligence policies and processes.
• Execute and review negative media alerts, and perform sanction & PEP screening.
• Check/identify discrepancies between the information held in the customer’s documentation and profile on the system.
• Review and validate the quality of the due diligence and Know Your Customer (KYC) information on the bank’s customers, in line with HSBC policies at onboarding and periodic reviews.
• Work with the CDD Advisor when additional guidance on CDD policy is required.
• Assist with other tasks as required.
• Plan and prioritize work appropriately considering its importance and urgency in line with business needs.
• Take responsibility for completing assigned tasks to a high quality standard.
• Exercise daily discretion within assigned authority.

• Full‑time graduation/post‑graduation from a recognized university with 2 to 5 years of experience.
• Good understanding of operational risk and controls preferably gained through experience in front‑line and/or risk roles.
• Good understanding of the regulatory environment and private banking business is an advantage.
• Good execution and solid analytical skills.
• Ability to multi‑task and prioritize.
• Good command of written and spoken Chinese (both Mandarin and Cantonese) and English.