Mortgage Specialist, Penang

HSBC; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is seeking candidates for a Mortgage role to grow the business and cross-sell wealth products. You will liaise with Premier Relationship Bankers and deliver performance while ensuring customer satisfaction. Ideal candidates have strong communication skills, financial planning capabilities, and a customer-centric approach. Fresh graduates are encouraged to apply, with training provided. Attractive commissions and industry-competitive medical insurance are included in the package.

Benefits

Industry competitive medical insurance coverage

Attractive commissions and remuneration packages

Training provided for fresh graduates

Qualifications

• 1-3 years of experience in mortgage products within the banking or financial services industry.
• Graduates with minimum 5 credits in SPM are eligible.
• Training will be provided for fresh graduates.

Responsibilities

• Grow the Mortgage business and cross-sell wealth products.
• Partner with Premier Relationship Bankers for referrals.
• Deliver individual performance and drive sales performance.
• Ensure compliance with products and sales policies.

Skills

Strong communication skills

Ability to work well in teams

Customer-centric approach

Financial planning abilities

Mandarin speaking capabilities

Education

SPM with minimum 5 credits

Fresh graduates encouraged

Job description

Overview

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

Responsibilities

• Grow the Mortgage business and cross-sell wealth products and services as determined by the bank.
• Partner with Premier Relationship Bankers and Managers in referring potential premier customers.
• Deliver individual performance and drive overall sales performance.
• Advocate the Personal Banking Proposition, leveraging opportunities whilst ensuring customer centricity.
• Deliver a high standard of service levels as defined by the bank, providing best-in-class customer engagement and experience.
• Ensure compliance with products and sales policies, procedures and guidelines set by the Bank and relevant authorities are adhered to at all times.

Qualifications

• Graduates with minimum 5 credits in SPM and above.
• Fresh graduates are encouraged to apply; training will be provided.
• 1-3 years of experience in mortgage products within the banking or financial services industry is required.
• Strong communication skills and ability to work well in teams. Individuals with Mandarin speaking capabilities are welcomed to apply.
• Skilled at financial planning coupled with the ability to identify, analyse, and meet customers’ needs.
• Individuals who are customer-centric with a strong focus on delivering quality service.

Key Selling Points

• Industry competitive medical insurance coverage.
• Attractive commissions and remuneration packages.
• SPM holders and graduates are encouraged to apply; training is provided.
• Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

EEO Statement

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.