Facilities Manager - Corp Real Estate Supplier Management

HSBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Real Estate Services professional to oversee governance and deliver innovative solutions in workplace management. This role involves stakeholder engagement, compliance oversight, and leadership in future workplace transformations to support business needs effectively. The ideal candidate should possess strong project management skills and a solid background in Real Estate Services, along with the ability to communicate effectively at all levels of the organization.

Qualifications

• Experienced in Real Estate Services with a focus on Workplace Experience and Future of Work Transformation.
• Ability to build trusted relationships with Executive stakeholders.
• Strong communication skills across matrix management.

Responsibilities

• Provide oversight to RES activities delivered for GSC.
• Ensure compliance with Real Estate Services regulatory matters.
• Support customer-focused solutions across the bank's portfolio.

Skills

Real Estate Services experience

Project Management

Workplace Experience

Strong presentation skills

Financial acumen

Job description

What you’ll do:

Your role will provide governance and oversight to RES activities delivered for GSC, including Workplace Experience Services (Facilities Management, Property and Asset Management, Workplace Management & Transformation), Future of Work Transformation, and ESG/Sustainable Operations. The role holder will support managing the expansion of RES related utilities and work in collaboration with the market RES team to align with market RES strategy.

Business:

Supporting real estate as a key business enabler, through the delivery of innovative and forward‑thinking initiatives relating to the portfolio which supports the business needs across Portfolio Optimisation, Workplace and Facilities Management Solutions, Retail Solutions, Environmental, Social & Governance (ESG), Critical Facilities, Future of Work Transformation and Risk Management.

Be responsible for Real Estate Services regulatory compliance related matters.

Have an active and ongoing learning focus on ESG/Sustainable Operations to ensure the increased understanding, knowledge and adoption of energy efficient, renewable energy, waste management and recycling, sustainable diets and resource consumption activities and certifications (LEED, WELL and WiredScore).

Have a strong grasp of data compilation and data‑driven decision making to meet RES and Sustainable Operations targets.

Aligned to market RES leadership and strategy, guide the local businesses in the future of work strategy, in partnership with HR, which considers the future workplace, employee experience, technology needs and people impact, providing a healthy, safe and sustainable solution to support the current and future needs of HSBC.

Ensure the management of strategic business partners including the KPI reviews, maintaining compliance to any global/regional MSA or other local service agreement.

Support innovative ‘end‑to‑end’ customer‑focused solutions that optimise the banks’ portfolio across the RES function’s themes of data, innovation and technology.

Embrace business partnering to ensure a close understanding of individual business requirements, ensuring alignment to overall Group Real Estate Services objectives.

Utilise and support centrally developed golden sources of tools and data to ensure opportunities for efficiencies and consistent reporting.

Customers and Stakeholders:

Support engagement with regulators to understand current and future regulatory requirements related to all Real Estate Services capabilities.

Engage and develop strong relationships with stakeholders across GSC to ensure their service needs are met.

Contribute to building internal staff knowledge and awareness of ESG/Sustainable operations approaches and achievements and how lessons could be leveraged across the stakeholder ecosystem.

Manage all 3rd party service providers and associated contractors to deliver Property and Asset Management services.

Risk Management and Controls:

Continually reassess the operational risks and controls associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

Ensure all actions are aligned with HSBC’s ‘3 Lines of Defence’ principles and processes.

Leadership & Teamwork:

Leadership:

Contribute to the Real Estate Services Market team.

Support change utilising developed golden sources of tools, data and technology to ensure opportunities for efficiencies and consistent reporting.

Be a genuine team player, proactively and positively working for the broader success of the team.

Positively and proactively guide, influence and educate colleagues on Flexible Working.

Demonstrate leadership behaviours with senior stakeholders and the business.

Demonstrate teamwork behaviours with outsource partners and other third parties.

Demonstrate strong self‑management/lead by example – healthy lifestyle and habits aligned with the ESG/Sustainable Operations and Wellness agendas of the organization.

What you will need to succeed in the role:

Experienced Real Estate Services, with examples including Workplace Experience, Project Management and Future of Work Transformation.

Ability to develop trusted adviser status with key Executive stakeholders through SME expertise, industry experience and track record; ability to understand desired Business outcomes across the matrix and ability to translate into well communicated and clearly articulated Real Estate Services outcomes.

Prior experience of working in a global matrixed organisation is desirable.

Knowledge and understanding of the HSBC Group organization is desirable.

Strong presentation, interpersonal and communication skills with proven ability to communicate effectively across matrix management.

Strong financial acumen and commerciality skills.

General understanding of ESG/Sustainable Operations and an active interest in further building this knowledge.