Jobs bei Hilton Worldwide, Inc. in Kuwait

Job Description - Banquet Team Leader (HOT0BL3F)

HOT0BL3F

Hilton Kuching Hotel Jalan Tunku Abdul Rahman Kuching 93100

Hilton offers numerous opportunities across over 100 countries, committed to delighting guests with exceptional experiences. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and more.

The Banquet Team Leader is responsible for the efficient and professional service of food and beverages at the banquet, ensuring profitability through cost and stock control. This role involves supervising staff and ensuring all guests receive high standards of service according to hotel and Hilton International policies.

As the Banquet Team Leader, your responsibilities include:

1. Knowing the food and beverage menu thoroughly and explaining it to guests.
2. Understanding dietary requirements and suggesting suitable options.
3. Completing TBS checklists on product knowledge.
4. Making menu suggestions for guests of different nationalities.
5. Knowing menu items of all outlets to recommend other options.
6. Being aware of opening hours for all outlets.
7. Recommending other restaurants and attractions to guests.
8. Checking staff product knowledge each shift.
9. Managing reservations and confirming large bookings.
10. Briefing staff on shift details and preparing the restaurant for service.
11. Greeting guests warmly, assisting with coats and bags, and escorting them to tables.
12. Ensuring service standards are met, replenishing drinks, and checking guest satisfaction.
13. Handling guest queries and complaints professionally, with follow-up.
14. Training staff and leading by example.
15. Monitoring departmental standards and performance targets.
16. Coordinating with Engineering and Housekeeping for cleanliness and maintenance.
17. Reviewing shifts, conducting handovers, and identifying business opportunities.
18. Understanding and implementing OH&S legislations and safe practices.
19. Performing other duties as assigned, with management discretion.

Ideal candidates will have:

• 2-4 years managerial experience in a 4/5-star hotel.
• Strong English communication skills.
• Familiarity with computer systems.
• Motivation, enthusiasm, and willingness to learn.
• Flexibility and adaptability.
• Leadership and people management skills.
• Customer-focused attitude and service excellence.
• Knowledge of F&B operations, cost control, and merchandising.
• Attention to detail and interpersonal skills.
• Ability to work under pressure and long hours.

Hilton is a global leader in hospitality, committed to providing outstanding guest experiences. Our team members are central to our success, creating remarkable moments every day worldwide.