Guest Experience Lead - Front Desk Supervisor

Hilton Worldwide, Inc.; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking a Front Desk Supervisor to oversee staff operations and ensure quality service in Malaysia. The role requires strong interpersonal skills and 2 to 3 years of relevant experience. The ideal candidate will thrive under pressure and foster a welcoming environment for guests. This position offers an opportunity to contribute to exceptional guest experiences and team development.

Qualifications

• Local Malaysian citizen.
• Ability to read, write, speak and understand English; additional languages are an advantage.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Supervise Front Desk staff for smooth operation.
• Manage guest concerns and handle emergencies.
• Motivate front desk team members with effective leadership.

Skills

Interpersonal skills

Customer focus

Basic mathematical comprehension

Ability to work under pressure

Education

2 to 3 years of related experience

Job description

A leading global hospitality company is seeking a Front Desk Supervisor to oversee staff operations and ensure quality service in Malaysia. The role requires strong interpersonal skills and 2 to 3 years of relevant experience. The ideal candidate will thrive under pressure and foster a welcoming environment for guests. This position offers an opportunity to contribute to exceptional guest experiences and team development.