Jobs at Allianz in Malaysia

Join a global leader in travel insurance and medical assistance in a permanent, full-time role with stable career growth and competitive benefits. Help customers in need, coordinate care with hospitals, and solve travel and health issues in real time across APAC, working with regional teams and gaining cross-border exposure.

• Handle inbound/outbound calls and emails in Mandarin and English
• Explain policy coverage and claims; triage urgent medical/travel cases
• Coordinate hospital admissions, guarantees of payment (GOP), and medical transfers
• Liaise with providers (hospitals, clinics, airlines) and our assistance network
• Log cases in CRM; follow through to resolution; elevate when needed, and share ideas to improve CX

• Fluent spoken Mandarin Chinese (written Mandarin is a plus) and good English.
• Experience in client-facing and coordination roles (e.g., customer service/contact center, hospitality, travel/airline, logistics, healthcare admin, front office/concierge, account coordination).
• Calm, empathetic problem-solver with strong communication and teamwork.
• Comfortable with rotating shifts (including nights, weekends, public holidays) (Operating hours: 07:00-22:00).

• Medical assistance, TPA, or medical claims experience.
• Hospital coordination or nursing/healthcare background.
• Experience in travel, airline, or insurance environment.
• Additional languages (e.g., Cantonese, Malay, Thai).

• Permanent, full-time role with stable career growth.
• Make a real impact for travelers and patients worldwide.
• Training, certifications, and clear career paths (quality, case management, medical network, operations).
• Competitive salary, shift allowances, medical insurance, flexible benefits, annual bonus.
• Hybrid work options after probation (policy dependent).

• 5-day week, rotating shifts (Operating hours: 07:00-22:00).

UOA Centre, KLCC, Kuala Lumpur (easily accessible).

If you're excited but not sure you meet every requirement, apply anyway— we value potential and a growth mindset.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.