Mandarin-Speaking Travel & Healthcare Concierge

Allianz; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global leader in travel insurance is seeking a Mandarin-speaking Assistance Advisor to provide support in healthcare and travel-related issues. The role involves handling calls and emails, coordinating hospital admissions, and assisting clients across APAC. The ideal candidate is bilingual in Mandarin and English, has experience in client-facing roles, and is comfortable with rotating shifts. Join a team where you can make a real impact while enjoying competitive benefits.

Benefits

Competitive salary

Medical insurance

Shift allowances

Annual bonus

Flexible benefits

Qualifications

• Fluent spoken Mandarin Chinese and good English required.
• Experience in client-facing roles or healthcare is preferred.
• Comfortable with rotating shifts including nights and weekends.

Responsibilities

• Handle inbound/outbound calls and emails in Mandarin and English.
• Coordinate hospital admissions and medical transfers.
• Log cases in CRM and elevate issues as needed.

Skills

Fluent spoken Mandarin Chinese

Good English

Strong communication

Teamwork

Calm problem-solver

Job description

A global leader in travel insurance is seeking a Mandarin-speaking Assistance Advisor to provide support in healthcare and travel-related issues. The role involves handling calls and emails, coordinating hospital admissions, and assisting clients across APAC. The ideal candidate is bilingual in Mandarin and English, has experience in client-facing roles, and is comfortable with rotating shifts. Join a team where you can make a real impact while enjoying competitive benefits.