Multilingual Inbound Customer Experience Specialist

Allianz Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major insurance company in Kuala Lumpur is looking for a Customer Service Associate to deliver exceptional customer experiences. The ideal candidate will engage with customers through various channels ensuring high satisfaction levels. Required qualifications include a Bachelor's Degree and fluency in English, Bahasa Malaysia, and Mandarin. Fresh graduates are welcome to apply. This role emphasizes customer feedback capture and the delivery of high-quality service in a supportive and inclusive environment.

Qualifications

• Bachelor's Degree or higher in any field.
• Fresh Graduates are encouraged to apply.
• Experience in call center is an advantage.
• Sound judgement and critical thinking skills.

Responsibilities

• Deliver high quality customer service and uphold Allianz values.
• Provide first contact resolution and escalate when necessary.
• Capture customer feedback and educate customers on services.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Fluent in Mandarin

Active listening

Communication skills

Organizational skills

Education

Bachelor's Degree

Tools

AI tools (e.g., ChatGPT)

Job description

A major insurance company in Kuala Lumpur is looking for a Customer Service Associate to deliver exceptional customer experiences. The ideal candidate will engage with customers through various channels ensuring high satisfaction levels. Required qualifications include a Bachelor's Degree and fluency in English, Bahasa Malaysia, and Mandarin. Fresh graduates are welcome to apply. This role emphasizes customer feedback capture and the delivery of high-quality service in a supportive and inclusive environment.