Mandarin-speaking Assistance Advisor (Travel & Healthcare)

Allianz; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global leader in travel insurance is seeking a Mandarin-speaking Assistance Advisor to provide support in healthcare and travel-related issues. The role involves handling calls and emails, coordinating hospital admissions, and assisting clients across APAC. The ideal candidate is bilingual in Mandarin and English, has experience in client-facing roles, and is comfortable with rotating shifts. Join a team where you can make a real impact while enjoying competitive benefits.

Benefits

Competitive salary

Medical insurance

Shift allowances

Annual bonus

Flexible benefits

Qualifications

• Fluent spoken Mandarin Chinese and good English required.
• Experience in client-facing roles or healthcare is preferred.
• Comfortable with rotating shifts including nights and weekends.

Responsibilities

• Handle inbound/outbound calls and emails in Mandarin and English.
• Coordinate hospital admissions and medical transfers.
• Log cases in CRM and elevate issues as needed.

Skills

Fluent spoken Mandarin Chinese

Good English

Strong communication

Teamwork

Calm problem-solver

Job description

Mandarin-speaking Assistance Advisor (Travel & Healthcare)

Join a global leader in travel insurance and medical assistance in a permanent, full-time role with stable career growth and competitive benefits. Help customers in need, coordinate care with hospitals, and solve travel and health issues in real time across APAC, working with regional teams and gaining cross-border exposure.

What you will do

• Handle inbound/outbound calls and emails in Mandarin and English
• Explain policy coverage and claims; triage urgent medical/travel cases
• Coordinate hospital admissions, guarantees of payment (GOP), and medical transfers
• Liaise with providers (hospitals, clinics, airlines) and our assistance network
• Log cases in CRM; follow through to resolution; elevate when needed, and share ideas to improve CX

What you bring

• Fluent spoken Mandarin Chinese (written Mandarin is a plus) and good English.
• Experience in client-facing and coordination roles (e.g., customer service/contact center, hospitality, travel/airline, logistics, healthcare admin, front office/concierge, account coordination).
• Calm, empathetic problem-solver with strong communication and teamwork.
• Comfortable with rotating shifts (including nights, weekends, public holidays) (Operating hours: 07:00-22:00).

Nice to have, but not required

• Medical assistance, TPA, or medical claims experience.
• Hospital coordination or nursing/healthcare background.
• Experience in travel, airline, or insurance environment.
• Additional languages (e.g., Cantonese, Malay, Thai).

Why join us

• Permanent, full-time role with stable career growth.
• Make a real impact for travelers and patients worldwide.
• Training, certifications, and clear career paths (quality, case management, medical network, operations).
• Competitive salary, shift allowances, medical insurance, flexible benefits, annual bonus.
• Hybrid work options after probation (policy dependent).

Work schedule

• 5-day week, rotating shifts (Operating hours: 07:00-22:00).

Location

UOA Centre, KLCC, Kuala Lumpur (easily accessible).

If you're excited but not sure you meet every requirement, apply anyway— we value potential and a growth mindset.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.