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Real-Time WFM & Contact Center Performance Analyst
Zusammenfassung
An established industry player is seeking a dedicated professional to enhance customer service strategies in a dynamic call center environment. This role involves developing and implementing effective inbound and outbound contact strategies while ensuring the seamless operation of call center technologies. As a key player in workforce management, you will analyze performance metrics and collaborate with leadership to drive improvements. If you're passionate about optimizing customer interactions and have a knack for problem-solving, this is the perfect opportunity to make a significant impact in a fast-paced setting.
Qualifikationen
- Excellent communication and rapport-building skills are essential.
- Strong analytical skills and the ability to provide solutions.
Aufgaben
- Develop and implement inbound and outbound customer service strategies.
- Ensure call center applications and technologies are functioning as intended.
Kenntnisse
Tools
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