Commercial Director - Malaysia (in-country position for Malasia National)

Ability Executive Recruitment; Kuala Lumpur; On-site; MYR 250,000 - 350,000; Full time

Job summary

A leading recruitment agency is seeking a Commercial Director in Kuala Lumpur to drive revenue growth and oversee operations. The ideal candidate will have over 10 years of experience in commercial leadership within the Telecoms sector, along with a Master’s degree or MBA. This role requires strong strategic thinking and the ability to manage P&L and regional portfolios. Competitive compensation offered with potential for growth in a dynamic environment.

Qualifications

• 10+ years’ experience in Account Management, Commercial Leadership, or Regional Management.
• Minimum 8 years in the Telecoms industry.
• Proven experience managing P&L and regional operations.

Responsibilities

• Develop and implement the commercial strategy for the region.
• Act as General Manager of the regional office.
• Build strong relationships with senior client stakeholders.
• Oversee day-to-day regional operations.
• Set and track KPIs for performance.

Skills

Strategic thinking

Commercial leadership

Customer relationship management

Budgeting and forecasting

Team management

Negotiation skills

Education

Master's degree or MBA

Job description

Commercial Director - Malaysia (in-country position for Malasia National)

We are looking for an experienced, strategic, and results-focused Commercial Director to lead our regional office in Malaysia. This role combines strong commercial leadership with full responsibility for regional operations, financial performance, and people management. You will drive revenue growth, strengthen customer relationships, and ensure smooth, efficient operations across the region.

Key Responsibilities

• Develop and implement the commercial strategy for your region and customer portfolio.
• Act as General Manager of the regional office, ensuring commercial, operational, and financial goals are met.
• Manage revenue, budgeting, forecasting, and cost efficiency.
• Identify growth opportunities and drive adoption of company products and services.
• Lead and develop a high-performing regional team.
• Collaborate with internal teams (Product, Operations, Finance, Technology) to deliver excellent customer experiences.

Customer Relationship Management

• Build strong relationships with senior client stakeholders.
• Drive upselling and cross-selling of the full product suite.
• Lead negotiations for major contracts and partnerships.
• Represent the company at key industry events and client engagements.

Revenue & Market Growth

• Develop and execute regional and account growth plans.
• Identify new business opportunities and emerging market needs.
• Work with internal teams to introduce new solutions and improve customer retention.
• Monitor market trends, competitor activity, and regulatory changes.

Regional Office Management

• Oversee day-to-day regional operations, ensuring financial discipline, compliance, and efficiency.
• Serve as the senior company representative in the region.
• Lead talent development, employee engagement, and culture-building.
• Maintain strong governance and risk management practices.

  Performance Management

  • Set and track KPIs for commercial and operational performance.
  • Use data and insights to drive improvements.
  • Present regular performance and market reports to senior leadership.

  Industry Expertise

  • Stay informed on industry trends, regulations, and technologies.
  • Use market intelligence to guide strategy and advise leadership.
  • Strengthen the company’s position in the Fintech and Telecom sectors.

  Requirements

  • Master’s degree or MBA.
  • 10+ years’ experience in Account Management, Commercial Leadership, or Regional Management (Telecoms or Fintech preferred).
  • Minimum 8 years in the Telecoms industry.
  • Proven experience managing P&L, regional operations, or multi-country portfolios.
  • Strong understanding of cultural, political, and regulatory environments in the region.

  Advantageous

  • Experience in Telecoms Customer Value Management or VAS.
  • Successful track record in upselling and cross-selling enterprise solutions.