Senior API Onboarding Manager

Third-Party Job Posts; Malaysia; Remote; MYR 247,000 - 331,000; Full time

Job summary

A leading hospitality technology firm, Cloudbeds, is seeking a talented API Integration Specialist to join their remote team. You will guide partners through API development, provide technical assistance, and improve integration solutions. Ideal candidates have experience with REST APIs, strong analytical skills, and effective communication abilities. This remote position offers competitive benefits and a dynamic work environment.

Benefits

Full Paid Parental Leave

Monthly Wellness Fridays

Home office stipend

Professional development courses

Qualifications

• Experience with REST APIs and proficient in reading technical documentation.
• Ability to troubleshoot issues using analytical skills.
• Skills in meeting with customers/partners to gather technical requirements.

Responsibilities

• Guide inbound API partners through development and final go-live.
• Provide technical assistance to API users via Zendesk and Zoom calls.
• Meet with partners to understand their needs and outline effective solutions.

Skills

Experience with REST APIs

Troubleshooting skills

Analytical skills

Effective communication

Project management skills

Multitasking abilities

Fluent English communication

Tools

Jira

Zendesk

Postman

Job description

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

Location: Remote APAC

What You Bring to the Team:

• Guide inbound API partners from initial contact through development, certification, and final go-live, collaborating closely with Partnerships and Product teams.
• Provide direct technical assistance to API users by troubleshooting, reproducing reported issues, and delivering solutions via Zendesk and Zoom calls.
• Meet with partners to deeply understand their needs, capture technical requirements, and outline effective API integration solutions.
• Create and maintain training materials, knowledge base articles, and the Partner Portal (including development guides and FAQs) for both internal teams and external partners.
• Proactively provide valuable feedback to the Product and Development teams regarding potential API enhancements and necessary bug fixes.
• Work with the Partnerships team to enforce qualification standards for new partners and maintain clear, accessible transparency in the partnership funnel.
• Ensure all integrating partners adhere to a high standard of customer experience for Cloudbeds' end customers.

What Sets You Up for Success:

• Experience with REST APIs and proficient in reading technical documentation, particularly XML and JSON formats.
• Proven ability to troubleshoot issues using analytical skills and investigative log tools.
• Skills in meeting with customers/partners to gather and document technical requirements.
• Familiarity with communicating effectively across support, product, and engineering departments.
• Passionate about creating and documenting new processes to enhance team and system performance.
• Experience with project management systems, specifically Jira and the Zendesk ticketing system.
• Strong analytical and technical skills, the ability to multitask, and excellent written and spoken English communication.

Bonus Skills to Stand Out:

• Experience in the hospitality and tourism industry.
• Business fluency in other language(s) beyond English.
• Experience with API Testing tools like Postman.
• Experience with Backend Development and API bug fixes.
• Development or support experience on systems built in PHP.

What to Expect - Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Top 10 People’s Choice(2024)
• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer.

Everyone is Welcome - A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at [e-mail]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

Equal Employment Opportunity Information

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. We do not discriminate on the basis of any protected group status under any applicable law. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.