Job Search and Career Advice Platform
  • Jobs
  • Headhunters
  • Free resume review
  • About Us
EN
2,396

Hospitality jobs in Malaysia

Quality Analyst - Mandarin - KL (Hospitality)

Teleperformance USA

Kuala Lumpur
On-site
MYR 50,000 - 70,000
30+ days ago
I want to receive the latest job alerts for “Hospitality” jobs

Project Executive - Asset Management

Genting Malaysia

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Finance Manager - Centralised Shared Services (Revenue Audit)

Genting Malaysia

Kuala Lumpur
On-site
MYR 100,000 - 120,000
30+ days ago

Executive Chef (R&D) [Basic up to RM12,000]

Talent Recruit

Johor Bahru
On-site
MYR 100,000 - 150,000
30+ days ago

Senior Business Development Manager ( Johor, Malaysia)

Talent Search Recruitment - Indonesia

Johor Bahru
On-site
MYR 150,000 - 200,000
30+ days ago
discover more jobs illustrationDiscover more opportunities than anywhere else. Find more jobs now

Relationship Manager

Talent Search Recruitment - Indonesia

Sungai Petani
On-site
MYR 100,000 - 150,000
30+ days ago

Assistant Events Manager — Banquets, Client Liaison & Revenue

Hilton Worldwide, Inc.

Kuala Lumpur
On-site
MYR 50,000 - 70,000
30+ days ago

MICE Sales Director: Strategy, Growth & Leadership

Genting Malaysia

Kuala Lumpur
On-site
MYR 120,000 - 180,000
30+ days ago
HeadhuntersConnect with headhunters to apply for similar jobs

Director of Sales

Genting Malaysia

Kuala Lumpur
On-site
MYR 120,000 - 180,000
30+ days ago

Assistant Manager - Warehouse

Genting Malaysia

Genting Highlands
On-site
MYR 20,000 - 100,000
30+ days ago

Media Executive

Genting Malaysia

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

VIP Crew

Genting Malaysia

Genting Highlands
On-site
MYR 20,000 - 100,000
30+ days ago

Senior ABAP Developer

Genting Malaysia

Kuala Lumpur
On-site
MYR 60,000 - 80,000
30+ days ago

Assistant Housekeeper

Genting Malaysia

Genting Highlands
On-site
MYR 20,000 - 100,000
30+ days ago

Senior Theme Park Technician

Genting Malaysia

Genting Highlands
On-site
MYR 20,000 - 30,000
30+ days ago

Food Safety Manager

Genting Malaysia

Genting Highlands
On-site
MYR 70,000 - 90,000
30+ days ago

IT Engineer - Enterprise Defence (RWG)

Genting Malaysia

Genting Highlands
On-site
MYR 70,000 - 90,000
30+ days ago

Regional Sales Manager (Malaysia)

ACI HR Solutions Ltd

Kuala Lumpur
On-site
MYR 80,000 - 120,000
30+ days ago

Front Office Assistant

Genting Malaysia

Genting Highlands
On-site
MYR 20,000 - 100,000
30+ days ago

Accounts Associate - Room Income Audit

Genting Malaysia

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Executive - Corporate Affairs / Coporate Finance

Genting Malaysia

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Top job titles:

Work From Home jobsVirtual Assistant jobsPr jobsBiochemist jobsContent Writer jobsMedical Doctor jobsQc jobsAgriculture jobsArt jobsDelivery jobs

Top companies:

Jobs at Air AsiaJobs at Sarawak EnergyJobs at ShopeeJobs at Bank NegaraJobs at Hong Leong BankJobs at HuaweiJobs at JabilJobs at Press MetalJobs at AllianzJobs at Air Selangor

Top cities:

Jobs in Kuala LumpurJobs in Petaling JayaJobs in KlangJobs in Subang JayaJobs in IpohJobs in Kota KinabaluJobs in KulimJobs in KuantanJobs in Bayan LepasJobs in Bukit Mertajam
Quality Analyst - Mandarin - KL (Hospitality)
Teleperformance USA
Kuala Lumpur
On-site
MYR 50,000 - 70,000
Full time
30+ days ago

Job summary

A leading global service provider in Kuala Lumpur is seeking an experienced Quality Analyst. The role involves ensuring transaction quality, conducting data analysis, and participating in continuous improvement projects. Candidates must have a degree and a minimum of one year of relevant experience. Proficiency in Mandarin and English is mandatory. This position offers opportunities for professional growth and development.

Qualifications

  • Minimum 1 year of Quality Analyst experience preferred.
  • For external candidates, hospitality background is desired.

Responsibilities

  • Ensure transactions meet client guidelines.
  • Conduct root cause and data analysis.
  • Participate in continuous improvement projects.
  • Identify improvement opportunities in eCommerce.

Skills

Fast learner who requires minimal supervision
Bilingual proficiency
Language proficiency in Mandarin and English
Analytical/critical thinking skills
Presentation skills
Account Management background

Education

Degree in any discipline
Job description
Responsibilities
  • Ensuring the transactions by the associates are as per client guidelines
  • Conduct root cause and other data analysis
  • Participate as project team member in problem prevention and continuous improvement projects
  • Identify improvement opportunities within the eCommerce environment
  • Act as liaison with Ops managers and Team Leads to ensure consistent quality measurements throughout the operation
  • Conduct QA evaluations per client requirements and provides QA progress reports to Team Leads
  • Act as escalation point of contact for process questions, issues, and resolution
  • Act as Subject Matter Expert (SME) for QA evaluations
  • Monitor, analyse agent performance and call out any unusual trends, identify training needs by working with operations team and QA
  • Coach the team on defect & design effective action plan if required
  • Deep Dive & trend analysis on defects on completed transactions
Minimum Education

Degree in any discipline

Minimum Relevant Work Experience
  • For Internal - Minimum 1 year of Quality Analyst experience / Being in the TPMY team is desired
  • For External - Minimum 1 year of Quality Analyst experience on papers and Hospitality background.
Skills
  • Fast learner who requires minimal supervision
  • Minimum bi-lingual proficiency, tri-lingual and above is preferred
  • Language proficiency in Mandarin and English is mandatory
  • Travel / Hospitality customer service background
  • Analytical/critical thinking skills
  • Presentation skills
  • Account Management background
Preferred Qualifications
  • Phenomenal communication, presentation and public speaking skills
  • Organizational and time management abilities
  • Critical thinking, analytical and decision making abilities
  • People management
  • 1
  • ...
  • 94
  • 95
  • 96

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

Job Search and Career Advice Platform

Empoweringjob seekers

Tools
  • Jobs
  • Resume review
  • Headhunters
  • Browse jobs
Company
  • About us
  • Careers at JobLeads
  • Site notice
  • Press
  • Reviews
Support
  • Help
  • Partner integration
  • ATS Partners
Social
  • JobLeads Blog
  • YouTube
  • LinkedIn
  • Instagram
  • Facebook
  • Privacy Policy
  • Terms of Use

© JobLeads 2007 - 2025 | All rights reserved