Hospitality jobs in Malaysia

About the company and the job: Randstad is partnering with a rapidly expanding, ambitious culinary enterprise that is strategically scaling its unique, high-quality F&B concept across the region. This is an opportunity for a performance-driven Standard & Compliance Area Operations Manager to be the operational backbone of their expansions, overseeing the brand consistency, and compliance across multiple assigned outlets. Specialising in authentic, pure vegetarian cuisine, they are seeking a leader who can master both the strategic (P&L analysis, sales growth) and the practical (SOP enforcement, staff development), ensuring every unit operates with maximum efficiency and upholds the highest standards of taste and purity.

• Achieve sales and profit targets for the area.
• Analyse P&L statements and guide store managers in improving controllable margins.
• Control food cost, labour cost, wastage, and operating expenses.
• Implement sales-building strategies and local marketing initiatives.

• Lead, coach, and develop Restaurant Managers and Assistant Managers.
• Oversee manpower planning, recruitment, and succession planning for stores.
• Conduct performance evaluations and provide continuous feedback.
• Ensure compliance with HR policies, training standards, and labour laws.

• Maintain high customer satisfaction across all outlets.
• Monitor guest feedback and handle escalated complaints effectively.

• Ensure proper inventory management, ordering, and waste control.
• Enforce safety procedures, equipment maintenance, and facility standards.
• Uphold company rules, audit requirements, and operational policies.

• Ensure adherence to food safety, hygiene, and health regulations (HACCP, local guidelines).

• Assist in budgeting, forecasting, and business planning for the area.
• Identify operational improvements and implement cost-saving initiatives.
• Support restaurant openings, renovations, and company expansion projects.

• Diploma or Degree in Hospitality, Business, F&B Management, or related field.
• 3–6 years of F&B management experience, including multi-unit management preferred.

• Strong leadership, coaching, and communication skills.
• Solid understanding of restaurant operations, P&L management, and KPIs.
• Ability to analyse data and make effective decisions quickly.
• Strong customer service orientation.
• Able to travel frequently within the assigned region.

• Hands-on, proactive, and results-driven.
• High level of integrity, accountability, and professionalism.
• Adaptable in a fast-paced environment.

No additional skills required.

No additional qualifications required.

Associate Degree/Diploma