Team Leader, Housekeeping (Public Area)

ONYX Hospitality Group; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Penang, Malaysia seeks a Housekeeping Supervisor to ensure guest satisfaction by managing team training and maintaining high housekeeping standards. You will conduct briefings, oversee cleaning procedures, and report on inventory. Ideally, you should have a diploma in hospitality and previous experience as a departmental trainer, alongside proficiency in the Opera/Micros system. Strong English skills are essential, and knowledge of other languages is a plus.

Qualifications

• Minimum diploma in hospitality or equivalent.
• Practical experience as a departmental trainer in housekeeping.
• Excellent command of English language.

Responsibilities

• Handle guest requests and complaints according to service recovery guidelines.
• Conduct daily shift briefings and ensure team training.
• Maintain cleanliness of all Front of House and Back of House areas.

Skills

Guest service

Training

Cleaning procedures

Inventory management

Communication

Education

Diploma in hospitality or equivalent

Tools

Opera/Micros system

Job description

Responsibilities

• Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
• Ensures all opening and closing duties are implemented in accordance with established standards.
• Conducts daily shift briefings.
• Ensures that all team members under your supervision are well trained and productively assigned daily job tasks.
• Ensures all team members are provided with consistent on-the-job training and other relevant trainings.
• Follows up on work and maintains logbook.
• Knows and strictly follows all established cleaning procedures.
• Prepares Room/Public Area crew work assignment sheet.
• Reports monthly chemical consumption.
• Monthly Guest Supplies and Amenities usage.
• Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards.
• Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times.
• Conducts quality room/public area inspections.
• Maintains proper par stock of inventory items.
• Reports all maintenance deficiencies immediately.
• Assists in other sections of the Housekeeping department as and when required based on business needs.

Qualifications

• Minimum diploma in hospitality or equivalent.
• Practical experience as a departmental trainer in housekeeping.
• Must be proficient with reservations handling and process and familiar with Opera/Micros system.
• Excellent command of English language.
• Knowledge of other languages is a plus.

Send your CV to: *****@amari.com

Positions are opened to all local and permanent residence of Malaysia only.

Only shortlisted candidates will be contacted.