Standard & Compliance Area Operations Manager (F&B)

Randstad; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A rapidly expanding culinary enterprise is seeking a performance-driven Standard & Compliance Area Operations Manager in Kuala Lumpur. The role involves overseeing brand consistency and compliance at multiple outlets. Candidates should have 3–6 years of F&B management experience and a strong understanding of restaurant operations. Responsibilities include achieving sales targets, coaching managers, ensuring customer satisfaction, and adhering to food safety regulations. This position requires strong leadership, communication skills, and a hands-on approach.

Qualifications

• 3–6 years of F&B management experience, preferably with multi-unit management.
• Ability to travel frequently within the assigned region.

Responsibilities

• Achieve sales and profit targets for the area.
• Lead, coach, and develop Restaurant Managers and Assistant Managers.
• Maintain high customer satisfaction across all outlets.
• Ensure adherence to food safety, hygiene, and health regulations.

Skills

Strong leadership

Coaching

Communication

Restaurant operations understanding

Data analysis

Customer service orientation

Education

Diploma or Degree in Hospitality, Business, F&B Management

Job description

Standard & Compliance Area Operations Manager (F&B)

About the company and the job: Randstad is partnering with a rapidly expanding, ambitious culinary enterprise that is strategically scaling its unique, high-quality F&B concept across the region. This is an opportunity for a performance-driven Standard & Compliance Area Operations Manager to be the operational backbone of their expansions, overseeing the brand consistency, and compliance across multiple assigned outlets. Specialising in authentic, pure vegetarian cuisine, they are seeking a leader who can master both the strategic (P&L analysis, sales growth) and the practical (SOP enforcement, staff development), ensuring every unit operates with maximum efficiency and upholds the highest standards of taste and purity.

Financial Performance

• Achieve sales and profit targets for the area.
• Analyse P&L statements and guide store managers in improving controllable margins.
• Control food cost, labour cost, wastage, and operating expenses.
• Implement sales-building strategies and local marketing initiatives.

People & Leadership

• Lead, coach, and develop Restaurant Managers and Assistant Managers.
• Oversee manpower planning, recruitment, and succession planning for stores.
• Conduct performance evaluations and provide continuous feedback.
• Ensure compliance with HR policies, training standards, and labour laws.

Customer Experience & Quality Assurance

• Maintain high customer satisfaction across all outlets.
• Monitor guest feedback and handle escalated complaints effectively.

Operational Efficiency & Compliance

• Ensure proper inventory management, ordering, and waste control.
• Enforce safety procedures, equipment maintenance, and facility standards.
• Uphold company rules, audit requirements, and operational policies.

Food Safety & Hygiene

• Ensure adherence to food safety, hygiene, and health regulations (HACCP, local guidelines).

Strategic Planning & Growth

• Assist in budgeting, forecasting, and business planning for the area.
• Identify operational improvements and implement cost-saving initiatives.
• Support restaurant openings, renovations, and company expansion projects.

Education & Experience

• Diploma or Degree in Hospitality, Business, F&B Management, or related field.
• 3–6 years of F&B management experience, including multi-unit management preferred.

Skills & Competencies

• Strong leadership, coaching, and communication skills.
• Solid understanding of restaurant operations, P&L management, and KPIs.
• Ability to analyse data and make effective decisions quickly.
• Strong customer service orientation.
• Able to travel frequently within the assigned region.

Personal Attributes

• Hands-on, proactive, and results-driven.
• High level of integrity, accountability, and professionalism.
• Adaptable in a fast-paced environment.

Skills

No additional skills required.

Qualification

No additional qualifications required.

Education

Associate Degree/Diploma