Guest Experience Lead - Front Desk (Rotating Shifts)

ALV Group; Seberang Perai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic hospitality company in Penang is seeking a Front Desk Associate to provide exceptional customer service and manage the front office operations. The role demands strong communication skills, leadership abilities, and a keen attention to detail. You will handle guest check-ins and inquiries, oversee junior staff, and coordinate with other departments. Ideal candidates have a relevant diploma or degree, 1-2 years of experience, and must be comfortable with shift work. Join us and thrive in a collaborative work culture.

Benefits

Exciting career opportunities

Support for personal growth

Work-life balance initiatives

Qualifications

• 1-2 years of experience in a relevant role, with some supervisory experience preferred.
• Must be responsible, independent, honest, and hardworking.
• Ability to work shifts, including morning, evening, and night.

Responsibilities

• Perform check-in, check-out, and manage guest reservations.
• Greet and assist guests with inquiries and requests.
• Supervise and train junior front desk staff.
• Maintain accurate guest records and handle financial transactions.

Skills

Strong communication skills

Leadership and team management skills

Problem-solving abilities

Attention to detail

Digital proficiency

Education

SPM, Diploma, or Degree in relevant fields

Tools

Hotel management software

MS Office Suite

Point-of-sale systems

Job description

A dynamic hospitality company in Penang is seeking a Front Desk Associate to provide exceptional customer service and manage the front office operations. The role demands strong communication skills, leadership abilities, and a keen attention to detail. You will handle guest check-ins and inquiries, oversee junior staff, and coordinate with other departments. Ideal candidates have a relevant diploma or degree, 1-2 years of experience, and must be comfortable with shift work. Join us and thrive in a collaborative work culture.