Guest Experience Associate – Front Desk

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading leisure and hospitality company in Genting Highlands, Malaysia is seeking candidates for a customer service role. You will be responsible for handling check-in and check-out transactions, managing guest reservations, and computing bills. The ideal candidate must have at least an SPM qualification or a Diploma in Hotel Management, and be fluent in English and Bahasa Malaysia. This position offers exciting career growth opportunities in a dynamic environment.

Qualifications

• Minimum SPM is required, with preference for Diploma/Certificate in Hotel Management.
• Height requirements: 160 cm for male and 157 cm for female.
• Must be able to converse in English and Bahasa Malaysia.
• Knowledge of Chinese dialects is an advantage.

Responsibilities

• Handle check-in and check-out transactions.
• Key in customer data in GHPMS.
• Compute bills, collect payments, and make changes for guests.
• Make and confirm reservations.
• Post charges to guest folio.
• Make restaurant or entertainment reservations for guests.

Skills

Customer service

Communication skills in English

Knowledge of hotel operations

Pleasant personality

Education

Diploma / Certificate in Hotel Management

Job description

A leading leisure and hospitality company in Genting Highlands, Malaysia is seeking candidates for a customer service role. You will be responsible for handling check-in and check-out transactions, managing guest reservations, and computing bills. The ideal candidate must have at least an SPM qualification or a Diploma in Hotel Management, and be fluent in English and Bahasa Malaysia. This position offers exciting career growth opportunities in a dynamic environment.