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Regional IT (Team Lead)
Job summary
A leading recruitment consulting firm in Malaysia is seeking a Regional IT Team Leader to oversee IT operations across Southeast Asia. You will manage end-user support, IT administration, and vendor relationships, while ensuring network performance and infrastructure security. The role requires 7-10 years of IT experience, strong problem-solving and leadership skills, and proficiency in Active Directory and Microsoft 365. Ideal candidates will also possess strong English and Mandarin language skills for effective communication.
Qualifications
- 7 - 10 years of IT experience, including exposure to leadership or project coordination.
- Solid understanding of networking concepts (wired/wireless, DNS, DHCP).
- Ability to manage multiple priorities.
Responsibilities
- Deliver Tier 1-2 technical support and resolve hardware/software issues promptly.
- Administer Active Directory and Microsoft 365 environments.
- Oversee IT asset lifecycle and ensure compliance with procurement policies.
- Maintain and optimize regional IT infrastructure and network performance.
- Lead small to medium IT projects and mentor junior staff.
Skills
Tools
Monroe Consulting Group's Technology Division is partnering with a leading System Integration (automation) company with a strong presence across Southeast Asia, EU & North America.
Our distinguished client is currently seeking a Regional IT Team Leader, to lead and coordinate regional IT operations, ensuring reliable infrastructure, security, and end-user support.
- Deliver Tier 1-2 technical support and resolve hardware/software issues promptly.
- Train staff on IT tools and best practices.
- Computer systems and software setup, maintenance, and auditing.
- Maintain accurate documentation of issues and resolutions in ticketing system.
- Perform malware detection and remediation across regional devices.
- Administer Active Directory and Microsoft 365 environments.
- Maintain internal documentation and assist with security event remediation.
- Prioritize tasks and coordinate with cross-functional IT teams.
- Other duties as assigned.
- Oversee IT asset lifecycle and ensure compliance with procurement policies.
- Manage vendor relationships and negotiate service agreements.
- Coordinate physical hardware setups including desk setups and AV equipment in conference rooms.
- Maintain office security systems (access control, alarms, cameras).
- Maintain and optimize regional IT infrastructure and network performance.
- Implement security measures and assist with data center upgrades.
- Support infrastructure planning and execution for scalability and reliability.
- Foster clear communication with internal teams.
- Deliver IT security awareness training and ensure compliance with company policies.
- Lead small to medium IT projects and mentor junior staff.
- 7 - 10 years of IT experience, including exposure to leadership or project coordination.
- Solid understanding of networking concepts (wired/wireless, DNS, DHCP).
- Hands-on experience with laptops, servers, and network troubleshooting.
- Strong problem-solving, communication, and leadership skills.
- Knowledge of Active Directory/M365; VMware vSphere and Dell hardware a plus.
- Ability to manage multiple priorities and mentor team members.
- Strong English & Mandarin language skills (written and verbal) to communicate with regional office (eg. Taiwan)
- Healthy body to assist on lifting work in confined spaces, climb ladders (eg. server room).
- Full-time 5-day onsite work week
- Occasional travel to our other offices as needed. (eg.Singapore, Indonesia)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.