Senior Retail Operations Executive

Rainbow Distribution Sdn. Bhd.; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading retail company in Johor Bahru is seeking an experienced Retail Manager to oversee daily operations and lead a team. Responsibilities include managing customer service quality, driving sales growth, and leading new retail expansions. Candidates must have a Bachelor's degree and 3-5 years of relevant experience in retail management. The role demands strong communication and analytical skills, proficiency in retail management software, and the ability to travel frequently.

Qualifications

• Minimum 3 - 5 years of experience in retail management or operations.
• Proven track record in business development and retail expansion.
• Able to travel frequently.

Responsibilities

• Manage daily retail operations and ensure compliance with company policies.
• Recruit, train, and develop store staff.
• Analyze sales data and implement strategies for improvement.
• Identify and pursue new business opportunities.
• Lead efforts to open new retail locations.
• Oversee inventory control processes.
• Ensure exceptional customer service and address concerns.
• Collaborate with the merchandising team for store aesthetics.
• Assist in budget preparation and monitor expenses.
• Manage ad hoc projects assigned by senior management.
• Generate regular reports on operational performance.

Skills

Excellent communication skills

Strong analytical skills

Interpersonal abilities

Proficient in retail management software

Ability to work in a team

Education

Bachelor's degree in Business Administration or Retail Management

Tools

Microsoft Office Suite

Job description

Job Description

• Operational Oversight: Manage daily retail operations, ensuring compliance with company policies while maintaining high standards of customer service and operational efficiency.
• Team Leadership: Recruit, train, and develop store staff, fostering a positive work environment that promotes teamwork and professional growth.
• Sales Performance: Analyze sales data and performance metrics to identify trends, implement strategies for improvement, and drive sales growth across all locations.
• Business Development: Identify and pursue new business opportunities, including partnerships, collaborations, and market expansion strategies.
• Retail Expansion: Lead efforts to open new retail locations, coordinating site selection, market research, and operational setup to ensure successful launches.
• Inventory Management: Oversee inventory control processes, including stock levels, replenishment, and loss prevention, to maximize profitability and minimize waste.
• Customer Experience: Ensure exceptional customer service by implementing best practices and promptly addressing customer concerns.
• Visual Merchandising: Collaborate with the merchandising team to create attractive product displays and maintain store aesthetics that enhance the shopping experience.
• Budget Management: Assist in the preparation of budgets and monitor expenses to ensure financial targets are met and resources are allocated effectively.
• Ad Hoc Projects: Manage various ad hoc projects as assigned by senior management, which may include process improvements, special initiatives, and event planning.
• Reporting: Generate regular reports on operational performance, sales, and expansion initiatives for senior management review.

Job Requirements

• Bachelors degree in Business Administration, Retail Management, or a related field.
• Minimum 3 - 5 years of experience in retail management or operations, with a proven track record in business development, retail expansion, and project management.
• Excellent communication and interpersonal abilities.
• Proficient in retail management software and Microsoft Office Suite.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Able to travel frequently.
• Able to work 5 Days (Rest Days on Weekday).