Regional IT (Team Lead)

Monroe Consulting Group; Malaysia; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading recruitment consulting firm in Malaysia is seeking a Regional IT Team Leader to oversee IT operations across Southeast Asia. You will manage end-user support, IT administration, and vendor relationships, while ensuring network performance and infrastructure security. The role requires 7-10 years of IT experience, strong problem-solving and leadership skills, and proficiency in Active Directory and Microsoft 365. Ideal candidates will also possess strong English and Mandarin language skills for effective communication.

Qualifications

• 7 - 10 years of IT experience, including exposure to leadership or project coordination.
• Solid understanding of networking concepts (wired/wireless, DNS, DHCP).
• Ability to manage multiple priorities.

Responsibilities

• Deliver Tier 1-2 technical support and resolve hardware/software issues promptly.
• Administer Active Directory and Microsoft 365 environments.
• Oversee IT asset lifecycle and ensure compliance with procurement policies.
• Maintain and optimize regional IT infrastructure and network performance.
• Lead small to medium IT projects and mentor junior staff.

Skills

Strong problem-solving skills

Leadership skills

Communication skills

Networking concepts knowledge

IT asset management

Vendor management skills

Hands-on hardware troubleshooting

Tools

Active Directory

Microsoft 365

VMware vSphere

Dell hardware

Job description

Executive Recruitment Firm

Monroe Consulting Group's Technology Division is partnering with a leading System Integration (automation) company with a strong presence across Southeast Asia, EU & North America.

Role

Our distinguished client is currently seeking a Regional IT Team Leader, to lead and coordinate regional IT operations, ensuring reliable infrastructure, security, and end-user support.

Key Responsibilities

End-User Support

• Deliver Tier 1-2 technical support and resolve hardware/software issues promptly.
• Train staff on IT tools and best practices.
• Computer systems and software setup, maintenance, and auditing.
• Maintain accurate documentation of issues and resolutions in ticketing system.
• Perform malware detection and remediation across regional devices.

IT Administration

• Administer Active Directory and Microsoft 365 environments.
• Maintain internal documentation and assist with security event remediation.
• Prioritize tasks and coordinate with cross-functional IT teams.
• Other duties as assigned.

Asset & Vendor Management

• Oversee IT asset lifecycle and ensure compliance with procurement policies.
• Manage vendor relationships and negotiate service agreements.
• Coordinate physical hardware setups including desk setups and AV equipment in conference rooms.
• Maintain office security systems (access control, alarms, cameras).

Infrastructure & Security

• Maintain and optimize regional IT infrastructure and network performance.
• Implement security measures and assist with data center upgrades.
• Support infrastructure planning and execution for scalability and reliability.

Communication & Training

• Foster clear communication with internal teams.
• Deliver IT security awareness training and ensure compliance with company policies.

Leadership

• Lead small to medium IT projects and mentor junior staff.

Job Requirement

• 7 - 10 years of IT experience, including exposure to leadership or project coordination.
• Solid understanding of networking concepts (wired/wireless, DNS, DHCP).
• Hands-on experience with laptops, servers, and network troubleshooting.
• Strong problem-solving, communication, and leadership skills.
• Knowledge of Active Directory/M365; VMware vSphere and Dell hardware a plus.
• Ability to manage multiple priorities and mentor team members.
• Strong English & Mandarin language skills (written and verbal) to communicate with regional office (eg. Taiwan)

Physical & Work Requirements

• Healthy body to assist on lifting work in confined spaces, climb ladders (eg. server room).
• Full-time 5-day onsite work week
• Occasional travel to our other offices as needed. (eg.Singapore, Indonesia)