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1 004 postes de
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Manager, Event & Security (Kuala Lumpur)
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Il y a 30 jours
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Manager, Event & Security (Kuala Lumpur)
UEM Edgenta Berhad
Kuala Lumpur
Sur place
MYR 60 000 - 80 000
Plein temps
Il y a 30+ jours
Résumé du poste
A leading hospitality company in Kuala Lumpur seeks an experienced Event Manager to oversee high-profile events and ensure exceptional service standards. The ideal candidate will have 8–10 years of experience in event management or hospitality, strong communication skills, and a proven ability to maintain premium customer experiences. Responsibilities include managing event logistics, supervising teams, and handling VIP interactions. This role offers an exciting opportunity to contribute to luxury events at a world-class facility.
Qualifications
- 8–10 years of experience in hospitality, customer relations, or event management.
- Experience in luxury retail, hotels, or mixed-use developments.
- Ability to engage with VIPs and senior stakeholders.
- Proven experience in large-scale event planning and execution.
- Ability to perform under pressure and work flexible hours.
Responsabilités
- Serve as primary liaison for guests and tenants during events.
- Plan and oversee high-profile events and VIP visits.
- Supervise frontline and concierge teams for quality service.
- Manage event logistics and vendor coordination.
- Prepare post-event reports and feedback.
Connaissances
Interpersonal skills
Communication skills
Organizational skills
Problem-solving skills
Detail-oriented
Formation
Bachelor’s Degree in Hospitality/Event Management/Public Relations
Outils
MS Office
CRM systems
Event management systems
Description du poste
Responsibilities
- Serve as the primary liaison between the company, tenants, and VIP guests, ensuring exceptional hospitality and smooth coordination during events and visits.
- Plan, coordinate and oversee all high-profile events, VIP visits, and hospitality activities, ensuring top-tier presentation, comfort and service quality.
- Work closely with mall management, tenants and service providers to ensure the facility environment and customer experience meet luxury standards.
- Supervise and guide frontline and concierge teams, ensuring they deliver a professional, welcoming, and polished experience to guests.
- Coordinate with security, housekeeping, and maintenance teams to ensure readiness, cleanliness, and safety of all event and public areas.
- Manage event logistics, including venue setup, crowd control, access management, and liaison with vendors, caterers, and decorators.
- Support marketing and communications teams in executing mall campaigns, corporate events, and tenant-led activities seamlessly.
- Handle guest feedback, VIP complaints, and service recovery promptly and professionally to maintain TRX’s premium reputation.
- Maintain excellent relationships with government bodies, embassies, and corporate partners for event approvals and special arrangements.
- Prepare post-event reports, performance reviews, and recommendations for continuous improvement in guest experience and event delivery.
Requirements
- Bachelor’s Degree in Hospitality, Event Management, Public Relations, or related discipline.
- Minimum 8–10 years of experience in hospitality, customer relations, or event management, preferably in luxury retail, hotels, or mixed-use developments.
- Strong interpersonal and communication skills, confident, articulate, and well-groomed, with the ability to engage with VIPs and senior stakeholders.
- Proven experience in planning and executing large-scale events and managing guest experiences at a premium venue.
- High attention to detail with excellent organizational and problem-solving abilities.
- Professional demeanor with a service-oriented mindset and ability to perform under pressure.
- Proficiency in MS Office; experience with CRM or event management systems is an advantage.
- Flexible to work on weekends, public holidays, or extended hours during special events.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.