Contract ofertas em Malásia

Job Description

Position Responsibilities

• Supplier Onboarding Management and Fraud Prevention (up to 80%):
  • Serve as the single point of contact for supplier onboarding for all stakeholders, both internal and external (suppliers).
  • Be accountable for the full end-to-end supplier onboarding process for assigned cases, ensuring governance management and support for existing supplier data changes.
  • Proactive follow-up (phone & email) with the suppliers who have not finalized their registration
  • Serve as an important front-end gatekeeper to prevent fraud cases for the organization
• Process Execution and Compliance:
  • Execute the onboarding process according to the standard support model and established tools.
  • Ensure the application of adequate internal controls as needed.
  • Follow, execute & safeguard the fraud prevention process strictly
• Issue Resolution and Escalation Management:
  • Proactively evaluate cases, identify issues, and bring solutions to minimize escalations with suppliers and procurement.
  • Handle escalations and resolve complex cases effectively.
  • Ensure proper defect resolution by analyzing data and specific cases, conducting root cause analysis, and implementing corrective actions.
• Training and Knowledge Management:
  • Participate training for new joiners and provide ongoing knowledge refreshers for the team.
• Collaboration and Communication:
  • Cooperate closely with IT, Procurement, Finance and VMD teams regarding system issues and process improvements.
  • Represent the SOA team in client visits/calls and cross-functional communications.
  • Conduct regular phone calls with vendors to foster strong partnerships, streamline operations, and proactively prevent potential fraud events.
• Senior Specialist specific tasks
  • Coordinate supplier’s and tickets assignment in the team and ensure timely follow-up
  • Audit SOA operational work to ensure compliance with SOP and SLA
  • Handle escalations and complex cases resolution
  • Facilitate new joiners’ trainings and team knowledge re-freshers
  • Cooperate closely with IT, Procurement and VMD teams in terms of system issues and other process defects and improvements
  • Represent the team for client visits/calls, cross-functional communication and SOA global communication
  • Support process improvements, automation and other GPO projects
  • Develop specific documentation and reference materials for SOA process
  • Analyze data feeds and reports which are critical to daily operations, weekly and monthly data analysis of team performance
  • Back-up activities for people management
  • Be responsible for people management activities for any direct reports

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Adaptability, Balance Sheet Account Reconciliations, Communications Support, Financial Accounting Controls, Financial Analysis, Financial Operations, Financial Planning and Analysis (FP&A), Human Resources (HR) Shared Services Advisory, Preparation of Financial Reports, Proactive Problem Solving, Problem Solving, Process Improvements, Quantitative Analytics, Shared Services

Preferred Skills:

Job Posting End Date:

07/28/2025

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R355588