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Trainee Outlet Manager
Job summary
A leading coffee café chain is seeking a Trainee Outlet Manager in Kuala Lumpur to support daily operations and develop leadership skills. The role involves assisting in café operations, delivering excellent customer service, and participating in a structured Trainee Management Program. Ideal candidates should have at least one year of relevant experience, a passion for coffee, and a willingness to learn. Benefits include uniform and attendance allowance. This entry-level role offers significant growth potential in café management.
Benefits
Qualifications
- Minimum 1 year experience in Food & Beverage or related environment.
- Strong passion for coffee and café operations.
- Willingness to learn and adapt to a management role.
Responsibilities
- Assist in daily café operations and support senior management.
- Deliver exceptional customer service and handle feedback.
- Monitor stock levels and assist in inventory management.
- Support cash handling and sales processing.
- Ensure compliance with operational standards and food safety.
- Participate in management training and assessments.
Skills
- Minimum 1 year experience in Food & Beverage, café, retail, or hospitality environment (leadership experience is a MUST).
- Strong passion for coffee, café operations, and customer service.
- Willingness to learn and grow into a management role.
- Good interpersonal, communication, and problem-solving skills.
- Able to work shifts, weekends, and public holidays.
- Physically fit and able to handle fast-paced service environments.
The Trainee Outlet Manager is an entry-level leadership role designed to develop future managers for Lucky Cup Coffee Café. This position supports the Outlet Manager and Assistant Outlet Manager in daily operations while undergoing structured training in people management, café operations, customer service, and inventory control. The trainee will progressively take on supervisory responsibilities as part of the career development pathway.
1. Operational Support
Assist in daily café operations including opening, closing, and shift transitions.
Support workflow across service, barista station, and cashiering duties.
Ensure cleanliness, safety, and compliance with Lucky Cup SOPs.
Help maintain café ambience, equipment readiness, and customer flow efficiency.
2. Customer Service
Deliver warm, friendly, and professional customer service at all times.
Support handling customer feedback, special requests, and minor complaints.
Promote a positive café environment and uphold Lucky Cup service standards.
3. Staff Support & Leadership Exposure
Assist supervisors in guiding and motivating staff during peak hours.
Support onboarding and training of new staff under supervision.
Monitor staff discipline, grooming standards, and task assignments.
Learn leadership and people-management skills through coaching by Outlet/Assistant Manager.
4. Inventory & Stock Monitoring
Assist in monitoring stock levels, raw materials, and supplies.
Support stock replenishment, receiving of goods, and proper storage.
Assist in monthly stock count and basic inventory reporting.
5. Sales & Cash Handling
Support cashiering, payment processing, and POS accuracy.
Ensure proper cash handling, reconciliation, and documentation during assigned shifts.
Help drive sales through product knowledge, upselling, and customer engagement.
6. Compliance & SOP Adherence
Ensure all operations follow Lucky Cup SOPs, brand guidelines, and food safety standards.
Support internal hygiene checks and implement corrective actions as required.
Assist in ensuring regulatory compliance (food handling, safety, and cleanliness).
7. Learning & Development
Participate actively in the Trainee Management Program.
Learn all aspects of outlet operations, including scheduling, reporting, and staff management.
Complete assessments, modules, and practical tasks set by management.
Prepare to transition into Assistant Outlet Manager role upon successful evaluation.
Uniform Attendance Allowance
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.