Commercial Specialist (SEA, Taiwan)

Quectel; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading provider of IoT solutions in Penang seeks a customer service professional. This role includes servicing customer orders as the primary contact for assigned accounts, managing sales orders, and executing Demand Planning processes to ensure timely communication and delivery. Candidates should possess strong communication skills, experience with Microsoft Office, SAP, and CRM systems, and a solid background in customer service. Join us to drive innovation and improve people's lives.

Qualifications

• Strong ability to handle customer inquiries.
• Proficient in Microsoft Office, SAP, and CRM systems.
• Solid customer service background required.

Responsibilities

• Service customer's order as the primary contact for assigned accounts.
• Execute Demand Planning processes and ensure customer forecasts are communicated.
• Create and manage sales orders within the ERP, CRM system.
• Coordinate with internal teams for on-time delivery of orders.

Skills

Customer service expertise

Fluency in communication

Problem solving skills

Tools

Microsoft Office

SAP

CRM systems

Job description

Quectel is one of the leading global suppliers of cellular IOT module and antennas. We exist to connect devices and people to networks and services, powering digital innovation and helping to build a smarter world. Our products and services help make life more convenient, efficient, comfortable, prosperous and secure. At Quectel, you will have a huge impact on the quality of growing suite of products and services we offer to our customers.

A career at Quectel means joining a unique global team, driving innovation, improving people’s lives, and helping to build a smarter world.

Job Description:

• Service customer's order as primary customer/site contact for assigned accounts.
• Execute Demand Planning processes, ensure customer forecasts are received regularly within agreed periods per contracts, analyzed, entered into CRM, ERP system and communicated to site team.
• Create and manage sales orders in the ERP, CRM system.
• Coordinate with internal team to ensure On Time Delivery of orders – Interaction includes but not limited to Master Scheduling, Quality and Warehouse teams.
• Understand Supply Agreement terms, ensure customer is billed appropriately for all products and services provided.
• Lead the construction, documentation, maintenance of commercial models in CRM, Excel and similar data tool.
• Support Marketing and Operations areas, providing high quality analysis and recommendations through FCA&DAP process and ad hoc.
• Responsible for driving the overall execution of customer service contract and warranty loading into all applicable processes including pull in, push out and cancellation to existing contracts.

Requirements:

• Fluent in communication with strong ability to handle customer inquiries.
• Proficient in Microsoft Office, SAP, and CRM systems.
• Customer oriented with a solid customer service background.
• Demonstrates adaptability, resilience, and strong problem solving skills.