Customer Service Professional - Indo

SRG Asia Pacific; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is looking for a Customer Service Professional to enhance customer satisfaction. You will engage customers via telephone, manage inquiries, and resolve complaints while ensuring compliance with Service Level Agreements (SLAs). Ideal candidates have a diploma or degree, prior experience in customer service, and are proficient in Indo and English. A positive attitude and problem-solving skills are essential for this role.

Qualifications

• Prior experience in customer service, particularly in contact/call centers, is preferred.
• Proficient in spoken and written native Indo and English.
• Desired attributes include a positive attitude and enthusiasm.

Responsibilities

• Engage customers via telephone, providing prompt and helpful information.
• Manage a high volume of inquiries professionally.
• Resolve calls within agreed Service Level Agreements (SLAs).
• Present, promote, and sell products/services to customers.

Skills

Customer service skills

Problem-solving skills

Strong communication abilities

Attention to detail

Ability to perform under pressure

Education

Diploma/Degree qualification

Job description

Are you ready to make a difference as a Customer Service Professional (CSP)? Join us and become an expert in resolving customer complaints over the phone with warmth and efficiency. Your role will involve engaging customers with a positive attitude, managing a high volume of inquiries, and ensuring top-tier service delivery.

DUTIES AND RESPONSIBILITIES

• Engage customers via telephone, providing prompt and helpful information.
• Manage a high volume of inquiries professionally to meet and exceed productivity goals.
• Resolve calls within agreed Service Level Agreements (SLAs) for customer satisfaction.
• Drive individual Key Performance Indicators (KPIs) and collaborate on team objectives.
• Uphold strict confidentiality and integrity with customer information.
• Present, promote, and sell products/services to existing and prospective customers.
• Adapt to additional duties assigned by Management to support team success.

REQUIREMENTS

• Diploma/Degree qualification preferred for international applicants.
• Prior experience in customer service, particularly in contact/call centers, is preferred.
• Proficient in spoken and written native Indo and English.
• Desired attributes include a positive attitude, enthusiasm, attention to detail, reliability, ethical conduct, and goal orientation.
• Customer service skills such as attentiveness, empathy, patience, persuasion, strong communication abilities, and problem-solving skills.
• Ability to perform effectively under pressure, including availability on public holidays and weekends.