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Two95 International Inc.
Senior Multichannel Customer Care Specialist
Resumo da oferta
A leading insurance company in Malaysia is seeking a customer service representative to manage inquiries and complaints related to its products. The role involves handling communication across multiple channels, ensuring exceptional customer experience, and liaising with internal teams. Candidates should possess a degree or relevant diploma and be proficient in English and Bahasa Malaysia. Experience in a call center setting is preferred. Competitive opportunities for growth are available.
Qualificações
- Minimum typing speed of 20 words per minute.
- Relevant working experience in a call centre or in servicing industry will be advantageous.
Responsabilidades
- Handle inbound or outbound customer telephone calls, live-chats, emails or social media.
- Ensure customers are given meaningful updates and fulfill complex needs.
- Prompt completion of all related administrative activities.
- Liaise with other units and departments to resolve customer issues.
Conhecimentos
Formação académica
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.