Call Center jobs in Malaysia
Real-Time WFM & Contact Center Performance Analyst
Teleperformance
Real-Time WFM Analyst - Call Center Performance & Routing
Teleperformance USA
Customer Service | Klang
Hirehub Management Sdn. Bhd.
CX Transformation Specialist (CC, Retail & Digital)
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Agensi Pekerjaan Great Pyramid Sdn Bhd
Visit Experience Coordinator (Non-Executive)
Petrosains Sdn Bhd
Connect with headhunters to apply for similar jobsCustomer Service Executive (粵語 - Cantonese Speaking)
AIA Shared Services
Customer Service Representative - Mandarin - Johor
Teleperformance
IT TECHNICAL EXECUTIVE (OVERALL FLEET MANAGEMENT SDN BHD)
Spanco
Customer Service Representative
SummitNext Technologies Sdn Bhd
Outbound (Inside Sales/Tele Sales) Manager
Robert Bosch Group
Assistant Manager - Agent and Customer Service Centre
Great Eastern
Call Center Operations Lead (24/7 Support & Inventory)
Kit Loong Commercial Tyre Sdn Bhd
IT Support Specialist – Windows, MS 365 & AD
Deloitte PLT
Data Analyst
Job summary
A consulting firm in Kuala Lumpur is seeking a Business Analyst who will lead the business analysis function and contribute to developing data-driven strategies. The ideal candidate will have a Bachelor's degree in a related field and good proficiency in Excel and other data analysis tools. Effective communication, especially in Mandarin, is highly preferred. This role involves implementing innovative ideas for data analysis and collaborating with teams to streamline data processes.
Qualifications
- Bachelor's degree in a relevant field, fresh graduates welcomed.
- Good proficiency in Excel Analysis or other data analysis tools.
- Mandarin speaker preferred to communicate with Chinese stakeholders.
Responsibilities
- Lead business analysis and develop data-driven strategies.
- Implement innovative ideas for data utilization.
- Identify opportunities for data-driven improvements.
Skills
Education
Tools
- Lead the business analysis function, contributing to the development of data-driven strategies.
- Implement and share innovative ideas for data utilization and analysis.
- Take a proactive approach in identifying opportunities for data-driven improvements.
- Showcase advanced proficiency in Excel or Google sheet formulas for detailed business analysis and modeling.
- Utilize Excel for in-depth insights into complex datasets.
- Develop and implement interactive dashboards for effective data communication.
- Apply experience and knowledge in analyzing call center, customer services, sales, or telemarketing data.
- Provide actionable insights to improve performance and efficiency.
- Implement and maintain data governance practices to ensure data accuracy and integrity.
- Collaborate with cross-functional teams to streamline data processes.
- Collaborate effectively with teams to understand data needs and requirements.
- Bachelor's degree in Data Science, Data Analysis, Business Analysis Statistics, Computer Science, Business Administration or a related field (fresh graduates are welcomed).
- Good proficiency in Excel Analysis or other Data analysis tools.
- Ability to speak in Mandarin is highly preferred to deal with Chinese stakeholders.
- Experience in call center, customer services, sales, or telemarketing analysis is highly preferred.
- Experience with programming languages and BI Tools such as Python, R, Power BI, Tableau is an added advantage.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.