Patient Services Call Center Specialist

UKM Specialist Centre Sdn. Bhd.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare facility in Kuala Lumpur seeks a Customer Service Assistant for its call centre. Responsibilities include managing incoming calls, providing information on services and appointments, and maintaining patient records. Ideal candidates should have a strong customer service background with a diploma in relevant fields, and interpersonal skills are crucial. Join this dynamic team to make a meaningful impact in patient care and service while enjoying opportunities for professional growth.

Qualifications

• Minimum 1–2 years of experience in customer service or call centre environment.
• Experience in healthcare/hospital/clinic setting is an advantage.

Responsibilities

• Handle incoming patient and customer calls courteously and professionally.
• Provide accurate information about hospital services, doctors, and appointments.
• Schedule, reschedule, and cancel patient appointments.
• Address inquiries, complaints, and feedback effectively.
• Maintain accurate records and update patient information.
• Escalate urgent or complex issues to the appropriate department.
• Ensure confidentiality and adhere to hospital policies and procedures.
• Any other duties assigned by management.

Skills

Excellent interpersonal and communication skills

Ability to handle patient inquiries professionally and empathetically

Team player with a positive attitude

High level of confidentiality and professionalism

Education

SPM / Diploma in Hospitality, Healthcare Management, Business Administration

Job description

A healthcare facility in Kuala Lumpur seeks a Customer Service Assistant for its call centre. Responsibilities include managing incoming calls, providing information on services and appointments, and maintaining patient records. Ideal candidates should have a strong customer service background with a diploma in relevant fields, and interpersonal skills are crucial. Join this dynamic team to make a meaningful impact in patient care and service while enjoying opportunities for professional growth.