Customer Service Specialist

Infinity 8; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing home solutions company is seeking a Customer Service Specialist to deliver exceptional support for U.S.-based customers. The ideal candidate will have strong communication skills and the ability to solve problems effectively. Fresh graduates are encouraged to apply. This role offers a salary range of RM3,500 – RM4,500 and includes benefits such as a parking allowance, medical insurance, and annual leave.

Benefits

Parking Allowance: RM100 per month

Annual Leave: 14 days

Sick Leave: 14 days

Hospitalization Leave: 60 days

Medical Insurance

Learning & Development Fund (Upon Confirmation)

Flexible Benefits (Upon Confirmation)

Qualifications

• Fresh graduates are welcome to apply.
• Strong ability to connect, empathize, and build rapport with customers.
• Willingness to work 5 days a week, including weekends and public holidays.

Responsibilities

• Deliver a seamless customer service experience via email, live chat, phone.
• Communicate clearly, empathetically, and professionally to reflect the company’s brand values.
• Meet key performance indicators (KPIs) including CSAT, QA, response time, and resolution time.

Skills

Strong communication skills in spoken and written English

Problem-solving skills

Customer rapport building

Interpersonal skills

Education

Minimum 2 years of experience in a call center or BPO environment

Tools

Zendesk or similar ticketing platforms

Job description

Customer Service Specialist | RM3,500 to RM4,500 | Fresh Graduates are Welcome

Our client is a fast-growing company specializing in stylish, durable, and modern home solutions for everyday living. As a Customer Service Specialist, you will support U.S.-based customers across multiple communication channels, ensuring every interaction is seamless, empathetic, and aligned with the brand’s values.

This role is ideal for individuals who enjoy engaging with customers, solving problems, and delivering excellent service in a fast-paced environment.

Key Responsibilities

• Deliver a seamless customer service experience via email, live chat, phone.

• Communicate clearly, empathetically, and professionally to reflect the company’s brand values

• Resolve customer inquiries efficiently to enhance customer satisfaction and reduce friction

• Meet key performance indicators (KPIs), including CSAT, Quality Assurance (QA), response time, and resolution time

• Act as the voice of the customer, providing feedback to support continuous improvement

• Collaborate with internal teams to ensure smooth customer experiences

• Primarily support and interact with United States customers

Requirements

• Strong communication skills in spoken and written English

• Fresh graduates are welcome to apply

• Minimum 2 years of experience in a call center or BPO environment (added advantage)

• Strong ability to connect, empathize, and build rapport with customers

• Good problem-solving, analytical, and creative thinking skills

• Self-motivated, resourceful, and a reliable team player

• Strong interpersonal and organizational skills with a strong sense of ownership and patience

• Familiarity with Zendesk or similar ticketing platforms (added advantage)

• Willingness to work 5 days a week, including weekends and public holidays

• Comfortable with rotational shifts

Working Hours

5-day work week (Rotational Shifts):

• Morning Shift: 5:00 AM – 2:00 PM

• Afternoon Shift: 1:00 PM – 10:00 PM

• Night Shift: 9:00 PM – 6:00 AM

Salary

• RM3,500 – RM4,500 (Negotiable based on experience and qualifications)

Benefits

• Parking Allowance: RM100 per month

• Annual Leave: 14 days

• Sick Leave: 14 days

• Hospitalization Leave: 60 days

• Medical Insurance

• Learning & Development Fund (Upon Confirmation)

• Flexible Benefits (Upon Confirmation)

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