Customer Service Representative

SummitNext Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

EPF

SOCSO

Birthday Leave

Annual Leave

Maternity Leave

Parental Leave

Opportunities for promotion

Professional development

Job summary

A leading BPO and Technology Solutions provider in Kuala Lumpur is seeking talented Customer Service Representatives to support AI model training and deliver high-quality customer support. This full-time position requires excellent communication in English and Malay, alongside a diploma or higher education. Benefits include EPF, SOCSO, and various leaves. Ideal candidates should be customer-oriented, detail-oriented, and able to thrive in a fast-paced environment.

Qualifications

• Minimum 6 months of experience in call center customer service / AI / chatbot training preferred.
• Candidates without relevant experience but with a willingness to learn are encouraged to apply.
• Strong attention to detail to ensure accuracy and compliance.
• Proficient in Microsoft Office for documentation and reporting.
• Customer-oriented, detail-focused, and a team player.

Responsibilities

• Support AI model training through annotation and customer interaction insights.
• Analyze logs and user feedback to improve coverage and resolution rates.
• Recommend and monitor key performance indicators for customer service processes.
• Prepare detailed reports and provide actionable insights based on analysis findings.
• Review and maintain the knowledge base for chatbots and customer service.
• Perform other tasks as assigned by management.

Skills

Excellent communication skills in English

Excellent communication skills in Malay

Customer-oriented mindset

Proficient in Microsoft Office Suite

Interpersonal skills

Ability to perform under pressure

Education

Diploma and above in any field

SPM graduates also welcome

Tools

Microsoft Office

Job description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are seeking talented individuals to join our team as Customer Service Representatives, playing a crucial role in maintaining the integrity of our E-commerce platform while delivering high-quality customer support and operational excellence.

Position

Customer Service Representative (English & Malay, Work in Office)

Location

Office – Bangsar, Kuala Lumpur

Job Description

• Support AI model training through annotation and customer interaction insights.
• Analyze logs and user feedback using data-driven methodologies to improve coverage, resolution rates, and overall customer satisfaction.
• Recommend and monitor key performance indicators (KPIs) and evaluation metrics for customer service processes and AI-powered products.
• Prepare detailed reports and provide actionable insights based on analysis findings.
• Review, update, and maintain the knowledge base for chatbots and the customer service center.
• Perform other ad hoc tasks as assigned by management.

Job Requirements

• Educational Background: Diploma and above in any field. SPM graduates are also welcome to apply.
• Experience: Minimum 6 months of experience in call center customer service / AI / chatbot training is preferred. Candidates without relevant experience but with a strong willingness to learn are encouraged to apply.
• Language Skills: Excellent communication skills in English and Malay (written, verbal, and listening).
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, reporting, and data analysis.
• Customer-oriented mindset with good interpersonal skills; willing to learn and a team player.
• Ability to work in a fast-paced environment and perform under pressure.
• Strong attention to detail to ensure accuracy and compliance with platform governance standards.

Job Type

Full-time, rotational shift, 5 days a week

Benefits

• EPF, SOCSO
• Birthday Leave
• Annual Leave, Maternity Leave, Parental Leave, etc.
• Opportunities for promotion
• Professional development

Expected Start Date

Immediately

Know more about us at:

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.my/