Customer Service Representative - Mandarin - Johor

Teleperformance; Iskandar Puteri; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Malaysia is seeking enthusiastic individuals for the role of Customer Service Representative (Mandarin-speaking). This position involves being the first contact for customers via email, chat, and phone, providing exceptional service and resolving inquiries. The ideal candidate should be proficient in Mandarin and English, possess strong communication skills, and be flexible to work rotational shifts. The company offers a competitive salary, paid training, and opportunities for career growth.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

A supportive and diverse work environment

Opportunities to grow within the company

Qualifications

• Proficiency in both Mandarin (spoken and written) and English.
• Experience in customer service or call center is an advantage.
• Flexibility to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Serve as the first point of contact for customers via email, chat, and phone.
• Handle incoming inquiries professionally and timely.
• Document customer interactions and update records.

Skills

Proficiency in Mandarin

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Work under pressure

Job description

Requirements

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem‑solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Based in Johor or willing to relocate.

Responsibilities

We are seeking enthusiastic and customer‑focused individuals to join our team as Customer Service Representatives (Mandarin‑speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer‑first attitude at all times.

Benefits

• What We Offer
• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.