IT Support Specialist – Windows, MS 365 & AD

Deloitte PLT; Kuala Lumpur; On-site; MYR 40,000 - 50,000; Full time

Job summary

A prominent consulting firm in Kuala Lumpur seeks a GlobalCore IT Specialist. In this role, you will assist employees with technology problems and resolve issues for computer-literate customers. Candidates should have a bachelor's degree, 1-4 years of call center experience, and excellent communication skills in English and Bahasa Melayu. Responsibilities include optimizing laptops, troubleshooting smartphones, and contributing to knowledge databases. This role demands strong interpersonal skills and an ability to perform under pressure, offering a dynamic work environment.

Qualifications

• 1–4 years of Call Center experience.
• Strong interpersonal and communication skills.
• Ability to perform under pressure.

Responsibilities

• Assist employees with technology problems via inbound channels.
• Resolve issues for computer literate customers.
• Stay current on support changes.

Skills

Excellent knowledge of Microsoft Outlook

Active Directory management

Experience with MS Teams

Windows laptop performance optimization

Smartphone OS troubleshooting

Hardware support

Excellent command of English

Business acumen

Knowledge of networking

Strong interpersonal skills

Education

Bachelor's degree

Tools

MS Office

Windows operating system

Mac operating system

Job description

A prominent consulting firm in Kuala Lumpur seeks a GlobalCore IT Specialist. In this role, you will assist employees with technology problems and resolve issues for computer-literate customers. Candidates should have a bachelor's degree, 1-4 years of call center experience, and excellent communication skills in English and Bahasa Melayu. Responsibilities include optimizing laptops, troubleshooting smartphones, and contributing to knowledge databases. This role demands strong interpersonal skills and an ability to perform under pressure, offering a dynamic work environment.