IT TECHNICAL EXECUTIVE (OVERALL FLEET MANAGEMENT SDN BHD)

Spanco; Gombak; On-site; MYR 100,000 - 150,000; Full time

Job summary

An IT solutions company in Gombak seeks a proactive IT Technical Support Executive to maintain and support their IT infrastructure. Responsibilities include troubleshooting hardware, managing server environments, and monitoring cybersecurity threats. Candidates should have at least a Diploma in IT and 1–2 years of relevant experience in IT support. This role requires strong communication skills and proficiency in Microsoft Office. Opportunities for after-hours support are available.

Qualifications

• 1–2 years of experience in IT support or system administration.
• Basic to intermediate knowledge of networking.
• Hands-on experience with Windows Server and Hyper-V.

Responsibilities

• Provide hardware and software troubleshooting for various IT systems.
• Monitor and maintain server environments and perform health checks.
• Administer and support Windows Server environments including Active Directory.

Skills

Troubleshooting

Cybersecurity monitoring

System administration

Networking (Level 1)

Communication skills

Education

Diploma / Advanced Diploma / Bachelor’s Degree in IT or related field

Tools

Windows Server

Active Directory

Microsoft Office

Veeam

Job description

IT TECHNICAL EXECUTIVE (OVERALL FLEET MANAGEMENT SDN BHD)

We are seeking a proactive and technically competent IT Technical Support Executive to support and maintain the organization’s IT infrastructure, systems, and end-user environment. The successful candidate will be responsible for troubleshooting, system administration, cybersecurity monitoring, and participation in IT projects to ensure stable and secure IT operations.

Key Responsibilities

• Provide hardware and software troubleshooting for desktops, laptops, servers, and applications.
• Perform day-to-day operational support for IT infrastructure, including network, wireless, servers, and end‑user systems.
• Monitor and maintain physical, virtual, and cloud server environments, including storage and backup systems.
• Conduct daily server health checks and scheduled monthly/quarterly maintenance.
• Perform data backup and restoration for servers and critical user data.
• Monitor cybersecurity alerts and take immediate action against ransomware, malware, or security threats.
• Administer and support Windows Server environments, including Active Directory (AD), Group Policy (GPO), DNS, and DHCP.
• Participate in IT infrastructure and system implementation projects.
• Analyze, track, and resolve IT incidents and service requests within agreed timelines.
• Prepare IT documentation, reports, proposals, and presentations using Microsoft Office tools.
• Provide Level 1 support for CCTV, IP PABX and VOIP systems including call center environments.
• Provide after‑hours or on‑call IT support when required.

Job Requirements

• Diploma / Advanced Diploma / Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Telecommunication, or equivalent.
• At least 1–2 years of working experience in IT support, infrastructure, or system administration.
• Basic to intermediate knowledge of networking (Level 1 support), including:
  • Routers, switches, VLAN, VPN, and wireless networks.
  • Firewall administration (Fortinet preferred).
  • Experience with IP PABX, VOIP and CCTV systems.
• Hands‑on experience with:
  • Windows Server, Hyper‑V, and basic Linux.
  • Active Directory (GPO), DNS, DHCP.
  • Endpoint security and XDR solutions (Sophos preferred).
  • Backup solutions (Veeam, Synology, others).
• Possession of relevant certifications (Microsoft, CompTIA Network+, Security+, ITIL) is an advantage.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong troubleshooting, communication, and interpersonal skills.
• Able to work independently and in a team.
• Willing to provide after‑hours support when required.