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329
Call Center jobs in Malaysia
Customer Relation Executive (Automotive Industry)
STRATANET SDN. BHD.
Klang City
On-site
MYR 100,000 - 150,000
4 days ago
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Technical Service Executive
Electrolux
Penang
On-site
MYR 100,000 - 150,000
4 days ago
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Indonesian-Speaking Call Center Agent in KL
Instapay Technologies
Kuala Lumpur
On-site
MYR 20,000 - 100,000
4 days ago
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Customer Care Associate – Call Center (Training Provided)
Jobstreet Malaysia
Malaysia
On-site
MYR 20,000 - 100,000
4 days ago
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Outbound Telemarketing Specialist
SUCCESS UNITED NEXUS
Negeri Sembilan
On-site
MYR 100,000 - 150,000
4 days ago
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Discover more opportunities than anywhere else. Find more jobs nowMultilingual (Cantonese Speaking) Customer Support Specialist
Tesla
Cyberjaya
On-site
MYR 100,000 - 150,000
4 days ago
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Customer Service Executive - Mandarin & Cantonese Speaker [Airline Industry] - (Feb & Mar intake)
FastJobs
Petaling Jaya
On-site
MYR 100,000 - 150,000
4 days ago
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Connect with headhunters to apply for similar jobsBilingual Korean-English Customer Support Consultant
Hunters International
Kuala Lumpur
Hybrid
MYR 100,000 - 150,000
4 days ago
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Customer Success Specialist – Mandarin Speaker (First 6 Months WFH)
Teleperformance
Johor Bahru
Remote
MYR 100,000 - 150,000
4 days ago
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Trilingual Operations Team Lead - Mandarin/Cantonese
Foundever
Kuala Lumpur
On-site
MYR 100,000 - 150,000
4 days ago
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New Branch Call Center Lead - Flexible Hours & High Commission
Keding Enterprises
Johor Bahru
On-site
MYR 100,000 - 150,000
4 days ago
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Immediate Joiner - 中英文客服 Customer Service Representative
UBASE
Kuala Lumpur
Hybrid
MYR 20,000 - 100,000
4 days ago
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Multilingual (Cantonese Speaking) Customer Support Specialist
Tesla
Sepang
On-site
MYR 100,000 - 150,000
4 days ago
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IT Service Desk & Dispatch Specialist
Telistar Solutions
Selangor
On-site
MYR 100,000 - 150,000
4 days ago
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Emergency Response Call Center Agent (Fresh Graduates)
Cretev
Malacca City
On-site
MYR 100,000 - 150,000
4 days ago
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Customer Service & SAP Support Executive
Lyreco Group
Johor
On-site
MYR 20,000 - 100,000
6 days ago
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Customer Service Execurtive
Lyreco Group
Johor
On-site
MYR 20,000 - 100,000
6 days ago
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Senior Agent, Customer Service (Arabic Speaker)
Centauri Services And Technology Sdn. Bhd.
Kuala Lumpur
On-site
MYR 100,000 - 150,000
6 days ago
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Malaysian Language Data Sourcing & Script Review Project
Freelancing.my
Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago
Lodging Partner Associate, Korean Language Support
Traveltechessentialist
Petaling Jaya
On-site
MYR 40,000 - 60,000
11 days ago
Lodging Partner Associate, Korean Language Support
PowerToFly
Subang Jaya
Hybrid
MYR 40,000 - 55,000
13 days ago
Customer Relation Executive (Automotive Industry)
STRATANET SDN. BHD.
Klang City
On-site
MYR 100,000 - 150,000
Full time
4 days ago
Be an early applicant
Job summary
A reputable automotive company in Klang City seeks a Customer Relation Executive to manage customer inquiries and complaints in aftersales services. The ideal candidate will have at least 1–3 years of experience in customer relations, possess strong communication skills in English and Bahasa Malaysia, and be proficient in MS Office. This role involves monitoring customer satisfaction trends, supporting retention programs, and ensuring customer issues are resolved promptly.
Qualifications
- Minimum 1–3 years of experience in customer relations, call center, or automotive aftersales.
- Experience in automotive dealership or premium brand environment is preferred.
Responsibilities
- Manage customer enquiries, feedback, and complaints related to aftersales services.
- Conduct post-service follow-up calls to gather customer satisfaction feedback.
- Monitor, analyze, and improve CSI / customer survey results.
- Coordinate closely with Service Advisors, Workshop, and Aftersales Management to resolve issues promptly.
- Ensure customer concerns are addressed in line with JAECOO brand standards.
- Maintain accurate records of customer interactions and complaint cases.
- Prepare reports on customer satisfaction trends, complaints, and improvement actions.
- Support customer retention, loyalty programs, and aftersales campaigns.
- Handle difficult customer situations professionally and empathetically.
Skills
Strong communication skills in English
Strong communication skills in Bahasa Malaysia
Customer-oriented
Problem-solving skills
Ability to work under pressure
Education
Diploma or Degree in Customer Service, Business Administration, or related field
Tools
MS Office
Customer management systems
Job description
Customer Relation Executive (Automotive Industry)
- Manage customer enquiries, feedback, and complaints related to aftersales services
- Conduct post-service follow-up calls to gather customer satisfaction feedback
- Monitor, analyze, and improve CSI / customer survey results
- Coordinate closely with Service Advisors, Workshop, and Aftersales Management to resolve issues promptly
- Ensure customer concerns are addressed in line with JAECOO brand standards
- Maintain accurate records of customer interactions and complaint cases
- Prepare reports on customer satisfaction trends, complaints, and improvement actions
- Support customer retention, loyalty programs, and aftersales campaigns
- Handle difficult customer situations professionally and empathetically
Job Requirements
- Diploma or Degree in Customer Service, Business Administration, or related field
- Minimum 1–3 years of experience in customer relations, call center, or automotive aftersales
- Strong communication skills in English and Bahasa Malaysia
- Customer-oriented with strong problem-solving skills
- Ability to work under pressure and manage multiple cases
- Proficient in MS Office and customer management systems
- Experience in automotive dealership or premium brand environment is preferred
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.