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Call Center jobs in Malaysia

Customer Relation Executive (Automotive Industry)

STRATANET SDN. BHD.

Klang City
On-site
MYR 100,000 - 150,000
4 days ago
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Technical Service Executive

Electrolux

Penang
On-site
MYR 100,000 - 150,000
4 days ago
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Indonesian-Speaking Call Center Agent in KL

Instapay Technologies

Kuala Lumpur
On-site
MYR 20,000 - 100,000
4 days ago
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Customer Care Associate – Call Center (Training Provided)

Jobstreet Malaysia

Malaysia
On-site
MYR 20,000 - 100,000
4 days ago
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Outbound Telemarketing Specialist

SUCCESS UNITED NEXUS

Negeri Sembilan
On-site
MYR 100,000 - 150,000
4 days ago
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Multilingual (Cantonese Speaking) Customer Support Specialist

Tesla

Cyberjaya
On-site
MYR 100,000 - 150,000
4 days ago
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Data Analyst

MSH International

Kuala Lumpur
On-site
MYR 60,000 - 90,000
4 days ago
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Customer Service Executive - Mandarin & Cantonese Speaker [Airline Industry] - (Feb & Mar intake)

FastJobs

Petaling Jaya
On-site
MYR 100,000 - 150,000
4 days ago
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Bilingual Korean-English Customer Support Consultant

Hunters International

Kuala Lumpur
Hybrid
MYR 100,000 - 150,000
4 days ago
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Customer Success Specialist – Mandarin Speaker (First 6 Months WFH)

Teleperformance

Johor Bahru
Remote
MYR 100,000 - 150,000
4 days ago
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Trilingual Operations Team Lead - Mandarin/Cantonese

Foundever

Kuala Lumpur
On-site
MYR 100,000 - 150,000
4 days ago
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New Branch Call Center Lead - Flexible Hours & High Commission

Keding Enterprises

Johor Bahru
On-site
MYR 100,000 - 150,000
4 days ago
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Immediate Joiner - 中英文客服 Customer Service Representative

UBASE

Kuala Lumpur
Hybrid
MYR 20,000 - 100,000
4 days ago
Be an early applicant

Multilingual (Cantonese Speaking) Customer Support Specialist

Tesla

Sepang
On-site
MYR 100,000 - 150,000
4 days ago
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IT Service Desk & Dispatch Specialist

Telistar Solutions

Selangor
On-site
MYR 100,000 - 150,000
4 days ago
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Emergency Response Call Center Agent (Fresh Graduates)

Cretev

Malacca City
On-site
MYR 100,000 - 150,000
4 days ago
Be an early applicant

Customer Service & SAP Support Executive

Lyreco Group

Johor
On-site
MYR 20,000 - 100,000
6 days ago
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Customer Service Execurtive

Lyreco Group

Johor
On-site
MYR 20,000 - 100,000
6 days ago
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Senior Agent, Customer Service (Arabic Speaker)

Centauri Services And Technology Sdn. Bhd.

Kuala Lumpur
On-site
MYR 100,000 - 150,000
6 days ago
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Malaysian Language Data Sourcing & Script Review Project

Freelancing.my

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Lodging Partner Associate, Korean Language Support

Traveltechessentialist

Petaling Jaya
On-site
MYR 40,000 - 60,000
11 days ago

Lodging Partner Associate, Korean Language Support

PowerToFly

Subang Jaya
Hybrid
MYR 40,000 - 55,000
13 days ago

Customer Service Representatives - Mandarin (Work From Home)

TP

Johor
Remote
MYR 20,000 - 100,000
15 days ago

Senior IT Executive

PST Travel Services Sdn Bhd

Kuala Lumpur
On-site
MYR 70,000 - 90,000
8 days ago

Senior Associate, Customer Queries & GenAI Support

DHL Asia Pacific Shared Services Sdn Bhd

Petaling Jaya
On-site
MYR 100,000 - 150,000
9 days ago

Top job titles:

Customer Service jobsIt Software Engineer jobsAccount Executive jobsHealth Safety Officer jobsSecurity jobsInterior Design jobsSales Executive jobsParalegal jobsChief Commercial Officer jobsHuman Resource Executive jobs

Top companies:

Jobs at MaybankJobs at Sime DarbyJobs at Hong Leong BankJobs at Genting BerhadJobs at Standard CharteredJobs at AeonJobs at AstroJobs at HiltonJobs at NestleJobs at Unilever

Top cities:

Jobs in Petaling JayaJobs in Shah AlamJobs in Johor BahruJobs in KlangJobs in Subang JayaJobs in IpohJobs in Kota KinabaluJobs in KulimJobs in KuantanJobs in Bayan Lepas
Customer Relation Executive (Automotive Industry)
STRATANET SDN. BHD.
Klang City
On-site
MYR 100,000 - 150,000
Full time
4 days ago
Be an early applicant

Job summary

A reputable automotive company in Klang City seeks a Customer Relation Executive to manage customer inquiries and complaints in aftersales services. The ideal candidate will have at least 1–3 years of experience in customer relations, possess strong communication skills in English and Bahasa Malaysia, and be proficient in MS Office. This role involves monitoring customer satisfaction trends, supporting retention programs, and ensuring customer issues are resolved promptly.

Qualifications

  • Minimum 1–3 years of experience in customer relations, call center, or automotive aftersales.
  • Experience in automotive dealership or premium brand environment is preferred.

Responsibilities

  • Manage customer enquiries, feedback, and complaints related to aftersales services.
  • Conduct post-service follow-up calls to gather customer satisfaction feedback.
  • Monitor, analyze, and improve CSI / customer survey results.
  • Coordinate closely with Service Advisors, Workshop, and Aftersales Management to resolve issues promptly.
  • Ensure customer concerns are addressed in line with JAECOO brand standards.
  • Maintain accurate records of customer interactions and complaint cases.
  • Prepare reports on customer satisfaction trends, complaints, and improvement actions.
  • Support customer retention, loyalty programs, and aftersales campaigns.
  • Handle difficult customer situations professionally and empathetically.

Skills

Strong communication skills in English
Strong communication skills in Bahasa Malaysia
Customer-oriented
Problem-solving skills
Ability to work under pressure

Education

Diploma or Degree in Customer Service, Business Administration, or related field

Tools

MS Office
Customer management systems
Job description
Customer Relation Executive (Automotive Industry)
  • Manage customer enquiries, feedback, and complaints related to aftersales services
  • Conduct post-service follow-up calls to gather customer satisfaction feedback
  • Monitor, analyze, and improve CSI / customer survey results
  • Coordinate closely with Service Advisors, Workshop, and Aftersales Management to resolve issues promptly
  • Ensure customer concerns are addressed in line with JAECOO brand standards
  • Maintain accurate records of customer interactions and complaint cases
  • Prepare reports on customer satisfaction trends, complaints, and improvement actions
  • Support customer retention, loyalty programs, and aftersales campaigns
  • Handle difficult customer situations professionally and empathetically
Job Requirements
  • Diploma or Degree in Customer Service, Business Administration, or related field
  • Minimum 1–3 years of experience in customer relations, call center, or automotive aftersales
  • Strong communication skills in English and Bahasa Malaysia
  • Customer-oriented with strong problem-solving skills
  • Ability to work under pressure and manage multiple cases
  • Proficient in MS Office and customer management systems
  • Experience in automotive dealership or premium brand environment is preferred
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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