Call Center ofertas em Malásia

Resumo da oferta

A healthcare service provider in Johor Bahru seeks a Customer Service Representative to manage incoming/outgoing calls and emails while providing expert advice to clients. The ideal candidate should possess excellent communication and interpersonal skills, and customer service experience, preferably in a call center setting. The role requires the ability to work in shifts, including weekends and public holidays. Knowledge of the medical or health insurance field is a plus.

Qualificações

• Good command of English (written and spoken) is a must.
• Mandarin speaking is an advantage.
• Customer service experience required, preferably in a call centre.

Responsabilidades

• Handle incoming/outgoing calls and emails within targeted service levels.
• Act as subject matter expert and provide coverage advice to customers.
• Work with inter-departments to resolve customers’ enquiries.