Lodging Partner Associate, Korean Language Support

Traveltechessentialist; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading travel technology company in Petaling Jaya is seeking a Lodging Partner Associate to provide support to hotel partners. You will assist with inquiries and ensure excellent partner relations, utilizing your proficiency in both English and Korean. Ideal candidates will have customer service experience, strong problem-solving skills, and familiarity with Microsoft Office. This role offers an opportunity to contribute to a dynamic team dedicated to enhancing the partner and traveler experience.

Benefits

Best Place to Work recognition

Award-winning culture

Qualifications

• Excellent language skills in English and Korean.
• Experience in customer service preferred.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide inbound and outbound support to partners.
• Manage partner relations with a positive attitude.
• Assist partners with inquiries on inventory and training.

Skills

Proficiency in English

Proficiency in Korean

Customer service skills

Time-management

Problem resolution

Attention to detail

Education

Diploma or University Degree in a related field

Tools

Microsoft Office

Call center support programs

Job description

Lodging Partner Associate, Korean Language Support

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.

In this role, you will:

Focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

• Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
• Respond to inquiries or requests in inventory management, data entry and training
• Call partners to resolve current future issues (questions, changes, etc.)
• Provide supplier self‑service support and maintenance
• Flexibly adhere to defined procedures, standards and performance expectations

Experience and Qualifications:

• Proficiency in English and Korean language skills
• Diploma, University Degree; related field; or equivalent related professional experience
• Experience in customer service‑oriented industry will be a plus
• Hotel/Travel‑industry experience will be a plus
• Fluency with internet, computer usage and web‑based application skills
• Experience with Microsoft Office products and various call center support programs
• Solutions mindset and a real passion for the partner and the traveler experience
• Ability to handle situations effectively; to set expectations and deliver information in a positive way
• An individual who will take ownership of problem resolution
• Excellent time‑management and prioritisation skills
• Listens carefully and attentively to others’ opinions and ideas
• Listens to others’ perspectives and clarifies meaning before responding
• Keen eye for detail and high level of accuracy
• Exercise good judgment in decision‑making
• Assist in the resolution of Partner's questions and inquiries in booking, configuring, or consuming Expedia Group travel‑related services. Adept at resolving issues efficiently and effectively
• Respond to inquiries or requests in Lodging finance, inventory management, technical problem solving and training
• Research and analyze data from various sources and tools to resolve customer* issues
• Identify when an issue might impact other or future customers* and escalates to respectable teams to drive resolution
• Communicate with multiple parties (e.g., customers, partners, etc.) in multi channel (e.g., Phone, Email, chat, etc.) needed to negotiate and resolve individual issues

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award‑winning culture by organizations like Forbes, TIME, Disability:IN, and others.

All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.