Customer Service & SAP Support Executive

Lyreco Group; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading service company in Johor is seeking a customer service representative to handle inquiries, process orders, and resolve customer complaints. Candidates should have a minimum diploma, at least 2 years of experience in customer service or a call center environment, and proficiency in SAP and Microsoft Office. Strong communication skills in English are essential for this role. This position offers an opportunity to work in a dynamic environment focused on service quality.

Qualifications

• Minimum 2 years of experience in customer service or call center.
• High proficiency in SAP and Microsoft Office.
• Good communication skills with clarity and precision.

Responsibilities

• Answer incoming calls, emails, and chats from customers.
• Process and maintain customer accounts in the SAP system.
• Resolve queries and complaints from customers and employees.
• Process orders received via telephone and email.

Skills

Customer service skills

Communication skills

English proficiency

Education

Minimum Diploma in any field

Tools

SAP

Microsoft Office

Job description

A leading service company in Johor is seeking a customer service representative to handle inquiries, process orders, and resolve customer complaints. Candidates should have a minimum diploma, at least 2 years of experience in customer service or a call center environment, and proficiency in SAP and Microsoft Office. Strong communication skills in English are essential for this role. This position offers an opportunity to work in a dynamic environment focused on service quality.