Data Analyst

MSH International; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global health solutions provider is looking for a Data Analyst in Kuala Lumpur. The successful candidate will be responsible for data collection and analysis, reporting, and dashboard creation. Candidates should have a Bachelor's degree and at least 3 years of relevant experience, particularly in the healthcare sector. This position offers a dynamic work environment and opportunities for career growth. Strong skills in Power BI, SQL, and Python are essential for this role.

Benefits

Comprehensive training programs

Career development opportunities

Multicultural work environment

Qualifications

• Minimum 3 years of experience in data analysis or related analytical role.
• Experience with operational and performance data in service-oriented environments.
• Background in insurance, healthcare, or operations is an asset.

Responsibilities

• Collect, clean, and analyze data from multiple sources.
• Produce various reports based on management needs.
• Design and maintain interactive dashboards for data visualization.
• Use SQL and Python to query and manipulate data.
• Ensure data accuracy and identify performance risks.

Skills

Analytical and statistical skills

Attention to detail

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Data Analytics or related field

Tools

Power BI

SQL

Python

Microsoft 365

Job description

MSH International is a global leader in international health and life solutions. With over 1,400 staff across 6 regional offices worldwide and more than 50 years of experience, we deliver tailored solutions with a strong focus on service quality and operational excellence.

MSH SEA, based in Kuala Lumpur, has been established for almost two years and is a key strategic hub for the Group. Our ambition is to expand our business and strengthen our footprint across the international and Southeast Asia markets. Over this period, the Kuala Lumpur hub has recorded close to 60% manpower growth, reflecting both business expansion and increased operational volumes.

As a multinational organization, we offer strong career opportunities for individuals who want to grow, take responsibility, and contribute to a fast-growing regional operation.

We are looking for multilingual profiles with experience in Precertification, medical claims, or call center operations, as well as motivated fresh graduates interested in the healthcare and insurance industry.

Join us and be part of our continued growth.

POSITION - DATA ANALYST

Data Analysis & Reporting

• Collect, clean, structure, and analyze data from multiple internal sources.
• Produce daily, weekly, monthly, quarterly, and ad-hoc reports based on management and client needs.
• Analyze departmental, operational, and individual performance to identify trends, gaps, risks, and improvement opportunities.
• Perform root cause analysis and support corrective and preventive action plans.
• Monitor KPIs, SLAs, and performance indicators and ensure data consistency and reliability.

Dashboarding & Data Visualization

• Design, develop, and maintain interactive dashboards and create clear and intuitive data visualizations.
• Ensure dashboards are aligned with business objectives and decision-making needs.
• Automate refreshes and reporting processes where possible.

Data Automation & Tools Optimization

• Use SQL to query, extract, and manipulate data from databases.
• Leverage Python for data cleaning, analysis, automation, and advanced analytics when relevant.
• Contribute to the continuous improvement of internal reporting tools and performance monitoring systems.
• Automate repetitive reporting and data processing tasks using advanced Excel, Power Query and VBA.
• Propose and implement digital and analytical solutions to improve efficiency, accuracy, and reliability of data outputs.

Performance & Continuous Improvement Support

• Act proactively to identify data inconsistencies, performance risks, or anomalies.
• Support initiatives related to performance optimization, quality monitoring, and operational efficiency.
• Participate in cross-functional projects related to data, reporting, automation, and process improvement.
• Benchmark performance indicators and analytical practices against internal and external standards.

Documentation & Knowledge Management

• Document data sources, KPIs definitions, calculation methodologies, and reporting logic.
• Maintain and update analytical documentation and procedures.
• Ensure transparency and traceability of calculations and dashboards.
• Contribute to the standardization of reporting practices.

Qualification & Experience

We seek candidates with the following profile:

Professional Experiences

• Required experience: Minimum 3 years of experience in data analysis, reporting, business intelligence, performance monitoring, or a related analytical role.
• Experience working with operational, performance, or management data within service-oriented or corporate environments.

Education / Degrees

• Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Computer Science, Information Systems, Business Administration, or a related field.
• A background in insurance, healthcare, operations, or service industries is an asset.

Computer Skills

• Solid experience with Power BI (data modeling, dashboards, data visualization).
• Good knowledge of SQL for data extraction and analysis.
• Working knowledge of Python for data analysis, automation, or reporting.
• Familiarity with Microsoft 365 tools and collaborative environments.

Languages

• Bilingual English / French (written and spoken).

Skills

• Strong analytical and statistical skills.
• Excellent attention to detail and data accuracy.
• Ability to structure, interpret, and communicate complex data clearly.
• Strong problem-solving and critical-thinking skills.
• Good understanding of business processes and performance indicators.
• Ability to work collaboratively with cross-functional teams.
• Strong interpersonal and communication skills, including with non-technical stakeholders.
• Proactive mindset with a strong orientation toward continuous improvement and automation.

What we offer

• A multicultural and dynamic work environment within a global company.
• Comprehensive training and onboarding programs for new hires, including fresh graduates.
• Career development opportunities to grow within the organization.

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