Senior Agent Customer Service

Centauri Services And Technology Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is seeking a bilingual Customer Support Specialist fluent in English and Arabic. The role involves handling customer inquiries and improving service experiences. Candidates should possess strong customer service skills, knowledge of digital asset trading, and a diploma or higher. The position offers competitive remuneration, meal allowances, and growth opportunities in a multinational environment.

Benefits

Competitive remuneration package

Meal allowance up to RM 500/month

Unlimited transport allowance

Monthly team building

RM 3,500 training & wellness benefits per annum

Yearly bonus

Insurance coverage for employees & dependants

Excellent prospects for growth and promotion

Employee engagement and recognition program

Multinational working environment

Qualifications

• Excellent command of spoken and written English and Arabic.
• Strong customer service skills, highly motivated team player.
• Knowledge of digital asset exchange/trading.
• Fast typing skills (at least 40 words per minute).
• Call center customer service-related work experience is preferred.

Responsibilities

• Undertake tasks delegated by management.
• Identify service and procedural improvements.
• Participate in team meetings and provide feedback.
• Handle inquiries and complaints from global customers.
• Manage multiple tasks efficiently.

Skills

Excellent command of spoken and written English

Excellent command of Arabic

Strong customer service skills

Knowledge of digital asset exchange/trading

Fast typing skills (at least 40 words per minute)

Basic computer knowledge: MS Office, MS Outlook

Experience in call center customer service

Education

Diploma from college or above

Tools

MS Office

MS Outlook

Job description

Centauri Services and Technology Sdn. Bhd. provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. OK Group is most known for OKX—one of the world's largest digital assets exchanges.

In recent years, OKX has also developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a brand trusted by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments.

What You’ll Be Doing

• To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.
• To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.
• To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.
• To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
• To handle all inquiries/issues from global customers.
• To handle complaints and feedback related to websites, products, platforms and services, etc.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost‑efficient decision making.
• Excellent time management: ability to multi‑task to solve issue for Customers, while managing time.

What We Look For In You

• Excellent command of spoken and written English AND Arabic.
• Strong customer service skills, highly motivated team‑player.
• Knowledge of digital asset exchange/trading.
• Demonstrated ability to motivate others and achieve results.
• Fast typing skills (at least 40 words per minute).
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and other applications like GA.
• Call center customer service‑related work experience is preferred.
• Willing to work on shift rotation.
• Diploma from college or above, related to any major.

Benefits

• Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Annual Increment)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations