Administration jobs in Malaysia

DXN Holdings Bhd is listed on Main Board of Bursa Malaysia (Code 5318), in Business since 1993. DXN Holdings Bhd is the investment holdings and management company of DXN Group. Based in Malaysia, with worldwide operations of 79 subsidiaries across 48 countries.

DXN is principally involved in the sales of health-oriented and wellness consumer products through a direct selling model. It operates a vertically integrated production facilities, right from research and development to cultivation, manufacturing, and distribution. DXN's other business activities that primarily serve to support their core business include conducting laboratory testing services for third parties, offering of lifestyle products, and operating cafe.

Under its massive expansion programme, we are currently looking for a diligent and experienced Customer Relation Executive with the opportunity to develop a professional future career growth within the group to be based at Cyberville.

• Serve as the primary point of contact for members and non members at DXN Cyberville.
• Address inquiries about DXN’s facilities, events, products, and promotions held by company.
• Facilitate tours and provide detailed information about DXN Cyberville facilities and services.
• Manage and resolve customer issues or escalate complex cases to the appropriate departments.
• Maintain accurate and organized records of customer interactions, feedback, and follow-ups.
• Collaborate with internal departments to ensure smooth execution of events and seamless service delivery.

• Diploma or degree in Hospitality or Business Administration or Communications, or any related field.
• A minimum of 1 year of experience in customer service or hospitality.
• Proficiency in English and Malay; additional languages, particularly Mandarin or Tamil, are an advantage.
• Excellent interpersonal and communication skills to engage with diverse audiences.
• Strong organizational and multitasking abilities in a dynamic environment.
• Familiarity with event coordination and hospitality services.
• Confidence and the ability to speak effectively in front of an audience is an added advantage, especially for roles involving events or in house training.
• Knowledge of DXN’s product range and operational processes is preferred.
• High level of professionalism and a positive attitude in dealing with customers and colleagues.

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