Logistics Operations & Process Improvement Specialist

Shopee Internasional Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce platform in Jakarta is seeking a Logistics Operations Executive to enhance customer experience metrics and drive continuous improvements across logistics KPIs. The ideal candidate will have a Bachelor’s degree, 2-3 years of relevant experience, and strong skills in problem-solving and data analysis. Responsibilities include coordinating Return & Refund initiatives, monitoring Payment SLA performance, and collaborating with Product and Tech teams for enhancements. This is a pivotal role requiring strong interpersonal abilities and proficiency in Excel.

Qualifications

• Bachelor’s degree with 2–3 years of relevant experience, preferably in operations or logistics.
• Proven problem-solving capabilities with experience driving cross-functional improvements.
• Strong interpersonal skills to engage with various stakeholders.
• Solid data analysis proficiency with large datasets.
• Advanced skills in Excel/Google Sheets including Pivot Tables and VLOOKUP.

Responsibilities

• Drive continuous improvements across logistics KPIs and customer experience metrics.
• Coordinate logistics-related Return & Refund initiatives.
• Monitor and enhance Payment SLA performance.
• Support fraud-prevention initiatives through root-cause analysis.
• Collaborate with Product and Tech teams for UI/UX enhancements.
• Optimize claim settlement rates with Insurance teams.
• Contribute to workflow improvements in Logistics chatbot.

Skills

Problem-solving skills

Root-cause analysis

Interpersonal skills

Stakeholder management

Data analysis proficiency

Advanced Excel/Google Sheets

Collaboration in fast-paced environments

Education

Bachelor’s degree

Tools

Excel

Google Sheets

Job description

A leading e-commerce platform in Jakarta is seeking a Logistics Operations Executive to enhance customer experience metrics and drive continuous improvements across logistics KPIs. The ideal candidate will have a Bachelor’s degree, 2-3 years of relevant experience, and strong skills in problem-solving and data analysis. Responsibilities include coordinating Return & Refund initiatives, monitoring Payment SLA performance, and collaborating with Product and Tech teams for enhancements. This is a pivotal role requiring strong interpersonal abilities and proficiency in Excel.