Jobs at Shopee in Indonesia

Job Description

• Liaise with Product Team, in order to deliver accurate information of product updates to CS Team
• Create a variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials
• Deliver training and standardize flow handling process to CS Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction
• Liaise with leads across CS function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard
• Deliver training, constructive feedback, and counselling of the trainees, in order to improve customer service skills and communication

Requirements

• Diploma or higher degree from a reputable university
• At least 1-year experience as a Trainer within the Customer Service area
• Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
• Microsoft Office & Presentation Skills
• Excellent communication skills
• Strong analytical and problem-solving skills
• Good interpersonal skills
• Independent
• Structured thinking, able to evaluate problems
• Positive and energetic outlook