CCTV Infrastructure & Litigation Risk

Shopee Internasional Indonesia; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology company based in Jakarta Selatan is seeking a skilled candidate for the CCTV Systems Technician role. The position requires expertise in installing and maintaining CCTV systems, diagnosing technical issues, and providing user support. Candidates should have a strong background in information technology or related fields, excellent communication skills, and relevant certifications. The role offers an opportunity to work in a dynamic environment while ensuring high-quality service standards.

Qualifications

• Strong understanding of CCTV systems and related software.
• Able to diagnose and resolve technical issues.
• Excellent communication skills, both technical and non-technical.

Responsibilities

• Install and configure new CCTV systems.
• Troubleshoot and maintain CCTV systems.
• Provide user support and training.

Skills

CCTV systems understanding

Technical troubleshooting

Customer service

Communication skills

Problem solving

Education

Bachelor of Information Technology

Bachelor of Computer Science

Bachelor of Electrical Engineering

Tools

DSS Pro

DSS client for Dahua

FMS software

Job description

Overview

Installation and Configuration: Setting up new CCTV systems, including cameras, recording devices, and network infrastructure, and configuring them to meet specific requirements.

Troubleshooting and Maintenance: Diagnosing and resolving technical issues with CCTV systems, including camera malfunctions, connectivity problems, and recording errors.

User Support and Training: Providing technical assistance to users of the CCTV system, guiding them through problem-solving steps, and offering training on system operation.

System Integration: Working with other IT and security teams to integrate CCTV systems with other security measures, such as access control and alarm systems.

Documentation: Maintaining records of system configurations, maintenance activities, and service logs.

System Monitoring and Optimization: Monitoring the performance of CCTV systems and making adjustments to ensure optimal functionality.

Staying Updated: Keeping up-to-date with the latest trends and technologies in video surveillance and security systems.

ISO standards: Aware and participating in several ISO standards, primarily ISO 27001 and ISO 27002, which focus on information security management. Additionally, ISO 20000-1 is relevant for IT service management. These standards emphasize the importance of awareness, training, and competence in maintaining information security and delivering quality IT services

Responsibilities

• Installation and Configuration: Setting up new CCTV systems, including cameras, recording devices, and network infrastructure, and configuring them to meet specific requirements.
• Troubleshooting and Maintenance: Diagnosing and resolving technical issues with CCTV systems, including camera malfunctions, connectivity problems, and recording errors.
• User Support and Training: Providing technical assistance to users of the CCTV system, guiding them through problem-solving steps, and offering training on system operation.
• System Integration: Working with other IT and security teams to integrate CCTV systems with other security measures, such as access control and alarm systems.
• Documentation: Maintaining records of system configurations, maintenance activities, and service logs.
• System Monitoring and Optimization: Monitoring the performance of CCTV systems and making adjustments to ensure optimal functionality.
• Staying Updated: Keeping up-to-date with the latest trends and technologies in video surveillance and security systems.
• ISO standards: Aware and participating in several ISO standards, primarily ISO 27001 and ISO 27002, which focus on information security management. Additionally, ISO 20000-1 is relevant for IT service management. These standards emphasize the importance of awareness, training, and competence in maintaining information security and delivering quality IT services

Qualifications

• Strong understanding of CCTV systems, including cameras, DVRs, NVRs, networking, and related software, especially DSS Pro, DSS client for Dahua, FMS, or any other logistic system.
• Able to diagnose and resolve technical issues with CCTV systems.
• Able to effectively communicate technical information to both technical and non-technical users.
• Able to identify and resolve complex technical issues.
• Able to provide excellent customer service and support.
• Bachelor of Information Technology, Computer Science, Electrical Engineering, or a related field.
• Have experience in a supply chain role, either through internships or entry-level positions, is highly valuable.
• Have certification from CompTIA Security+, CCNA, or those specific to CCTV technology (e.g., from the Electronic Security Association).
• Proficient in English communication (spoken & written), including handling calls/meetings with stakeholders.

Applicant Information

• What is your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Are you available to travel for this role when required?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• How would you rate your English language skills?