BPO Management

Shopee Internasional Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce platform is seeking a Human Resource Business Partner based in Semarang. The role involves managing personnel matters across multiple warehouses and hubs, ensuring effective manpower and talent management. Candidates should possess a degree in Industrial Engineering, Management, or Law, and a minimum of 4 years of relevant experience. Proficiency in Excel and strong communication skills are essential. This position requires the ability to work under pressure in a fast-paced environment and involves contract employment.

Qualifications

• Min. 4 years of work experience in HR Admin / Vendor Management / Relationship Management.
• Have experience in managing a team preferred.
• Able to work under pressure at a fast-moving working pace.

Responsibilities

• Manage People Matters as Human Resource Business Partner at 8 Warehouse and more than 100 hub.
• Handle manpower management for over 30,000 MP.
• Conduct talent and performance management, and HR process improvement.

Skills

Strong written and verbal communication skills

Analytical thinking

Excellent with Ms. Excel/ Google Sheets (VLOOKUP, SUM IF)

Team management

Education

Diploma or Bachelor Degree in Industrial Engineering / Management / Law

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team

Job Description

Manage People Matters as Human Resource Business Partner at 8 Warehouse and more than 100 hub.

• Manpower Management (> 30.000 MP)
• Talent Management
• Performance Management
• IR Management ( Termination, Development, Coaching)
• HR Process Improvement
• Campaign Management ( Harbolnas. Double Date Campaign, Event, Etc )

Requirements

• Diploma or Bachelor Degree (S1) in Industrial Engineering / Management / Law or relevant field
• Min. 4 years of work experience in HR Admin / Vendor Management / Relationship Management
• Have an experienced in managing a team would be preferred
• Strong written and verbal communication skills and analytical thinking
• Excellent with Ms. Excel/ Google Sheets (VLOOKUP, SUM IF)
• Able to work under pressure at a fast-moving working pace
• Enjoy roles that revolves around vendor management & doing repetitive daily operation
• Willing to be employed under contract employment
• Willing to traveling
• Willing to be placed at Semarang with full 5 working days WFO