It ofertas em Singapura

DoubleTree by Hilton Jakarta Bintaro Jaya Exchange

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

As a Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. Your responsibilities include:

• Serving as a key contact for Guests and responding efficiently to Guest inquiries
• Providing information, advice, and booking services for various Guest inquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Processing and delivering messages for Guests
• Delivering and safely storing Guest luggage
• Staying current with all hotel services, VIP requests, and special events
• Ensuring orderliness and safety around the lobby and front door areas
• Providing support to Management in cases of emergency
• Projecting a professional manner emphasizing hospitality and Guest service
• Maintaining a clean, healthy, and safe working environment
• Acting in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Our Concierges work on behalf of our Guests and collaborate with Team Members. To succeed in this role, you should demonstrate:

• A positive attitude and good communication skills
• A commitment to delivering high-quality customer service
• Excellent grooming standards
• Flexibility to adapt to various work situations
• The ability to work independently and as part of a team
• Knowledge of the local area

It would be advantageous if you also have:

• Previous experience working as a Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering a range of accommodations from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional accommodations, service, amenities, and value. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting us to create remarkable experiences worldwide. Our Team Members are at the heart of this mission.